Denis Ivanov

Denis Ivanov Email and Phone Number

Head of IT services division, Russia and CIS @ STADA Russia&CIS
Moscow, RU
Denis Ivanov's Location
Moscow, Moscow City, Russia, Russian Federation
Denis Ivanov's Contact Details

Denis Ivanov work email

Denis Ivanov personal email

n/a
About Denis Ivanov

Большой опыт организации поддержки пользователей (1200+) как офисных, так и удалённых.- обработка заявок и анализ kpi в BMC Remedy,- отличное знание клиентских МС систем (win2000-win 7)- хорошее знание серверных МС систем Server 2003-2008 R2- сертификат по Symantec backup exec 2012, 6 лет опыта работы (версия 11d,2012)- сертификат администратора системы документооборота Directum- опыт поддержки систем документооборота Optima Workflow, ZINC- большой опыт поддержки офисных приложений (ms office 2010 pro, Visio,Project, Lync, Lotus Notes,- обслуживание сервера печати Safe Q (поставщик Konica Minolta)- active directory- ПО удалённого администрирования RDP, UVNC, PC Anywhere,Team Viewer- VM ware базовая работа с ВМ- разработка и поддержка образа ОС средствами Acronis True image, Norton Ghost, win image- работа с WinPE, Bart PE- опыт поддержки vpn (ms, Cisco, Aventail) Cryptocard Blackshield и RSA hw token- написание базовых скриптов (cmd, AutoIt, Reg), для упрощения выполнения задач- антивирусное корп. ПО: Касперский, Symatec endpoint, McAfee- большой опыт работы с шифрованием: McAfee encryption, диагностика, восстановление, Preboot auth.- MS SQL Server 2000, 2005, 2012 - базовое администрирование : Запросы, бекап-восстановление, права доступа, odbc источники.- поддержка мобильных устройств и приложений: IOS, Android, Windows phone- разработка и поддержка БЗ (FlexWiki, SharePoint)- базовые знания HTML (курсы "Специалист")- знание телекон/видекон оборудования и ПО: Tandberg, Cisco, WebEx, Intercall- базовые знания работы в 1с предприятие и ITIL- IP телефония Avaya- опыт работы в системах управления сотрудниками: FieldGlass, WorkDay

Denis Ivanov's Current Company Details
STADA Russia&CIS

Stada Russia&Cis

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Head of IT services division, Russia and CIS
Moscow, RU
Website:
stada.ru
Employees:
480
Denis Ivanov Work Experience Details
  • Stada Russia&Cis
    Head Of It Services Division, Russia And Cis
    Stada Russia&Cis
    Moscow, Ru
    View
  • Stada Russia&Cis
    Head Of It Services Division, Russia & Cis
    Stada Russia&Cis Apr 2021 - Present
    Москва, Россия
    View
  • Merck Group
    Customer Exellence Lead Russia
    Merck Group Aug 2017 - Mar 2021
    Москва, Россия
    View
  • Alp Group, Company
    It Key Account Manager
    Alp Group, Company Jul 2015 - Jul 2017
    Москва, Россия
    IT key account manager (12 IT engineers.)Support of 1500+ employees (Field Force and Office, including expats for whole Abbott business units and all business departments)Responsibilities:1. building and managing relationship with key client.2. Incident/Requests management, quality of service delivering: SLA, KPI compliance3. Document workflow (Commercial offers, billing, contract updates, additional agreements, reports, etc)4. IT team management, including interview with candidates.5, knowledge base development5. VIP support (including expats)6. Project managementResultsBeing manager,- reorganized and refreshed IT team (1st and 2nd line inmplemented), make it more efficient. New specialists were hired. The effectiveness of whole team increased. IT team became stronger and flexible- new workflow of calls was implemented. Result: decreased missed calls from 13-15% to 3-4% (2000-2500 calls in month total)- developed the Knowledge base with actual IT procedures and services-successfully realized projects2016: o365 migration; 550 iPAD refresh project for Sales Force2017: shared folders audit and reorganizing for all departments and business units
    View
  • Alp Group, Company
    Deputy Of It Key Account Manager, It Team Lead (Outsource Abbott Laboratories)
    Alp Group, Company Mar 2008 - Jul 2015
    Office support team (2 employees in the team, ~400 office employees)Servers, PCs, SW, office equipment1. team management /quality control:- KPI- personal efficiency- process improvement- process aligning- interview with candidates in the team (2nd level)2. IT meetings, tech consulting3. incident/requests management4. complex issues solving5. Asset management (HW+SW)6. VIP support (including expats)7. project management8. Documentation:- Knowledge base development (control, filling)- creating of the manuals for both IT and usersBeing IT service desk manager/ Team lead,Successfully finished following projects:- 2012 Office movement (Server room)- 2010 Solvay integration with Abbott (PC reimaging, implementing of new SW and procedures- 2010 SQL server upgrade project (HW+SW)- 2009 Backup cluster project
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  • Alp Group, Company
    Outsource It Specialist In Solvay Pharma (Later Abbott Laboratories)
    Alp Group, Company Mar 2006 - Mar 2008
    Москва
    1. client IT support (PCs, other office equipment)2. request and incident registering in Service Desk system.3. Desktop support4. KB management.Being IT spec. took place in PC upgrade project (HW+SW) ~350 employee
    View
  • Abbott
    Deputy Of It Key Account Manager, It Team Lead
    Abbott 2008 - 2015
    Office support team (2 employees in the team, ~400 office employees)Servers, PCs, SW, office equipment1. team management /quality control:- KPI- personal efficiency- process improvement- process aligning- interview with candidates in the team (2nd level)2. IT meetings, tech consulting3. incident/requests management4. complex issues solving5. Asset management (HW+SW)6. VIP support (including expats)7. project management8. Documentation:- Knowledge base development (control, filling)- creating of the manuals for both IT and usersBeing IT service desk manager/ Team lead,Successfully finished following projects:- 2012 Office movement (Server room)- 2010 Solvay integration with Abbott (PC reimaging, implementing of new SW and procedures- 2010 SQL server upgrade project (HW+SW)- 2009 Backup cluster project
    View

Denis Ivanov Skills

It Management It Service Management It Operations Leadership Project Management Change Management Business Intelligence Cross Functional Team Leadership Strategy Integration Itil Strategic Planning Cloud Computing Менеджмент Обучение Командная Работа Работа С Ключевыми Клиентами Работа С Заказчиками Active Directory Vpn Microsoft Sql Server Ip Lotus Notes

Denis Ivanov Education Details

  • Мгту
    Мгту "Мами"
    4

Frequently Asked Questions about Denis Ivanov

What company does Denis Ivanov work for?

Denis Ivanov works for Stada Russia&cis

What is Denis Ivanov's role at the current company?

Denis Ivanov's current role is Head of IT services division, Russia and CIS.

What is Denis Ivanov's email address?

Denis Ivanov's email address is denis.ivanov@alp.ru

What schools did Denis Ivanov attend?

Denis Ivanov attended Мгту "мами".

What skills is Denis Ivanov known for?

Denis Ivanov has skills like It Management, It Service Management, It Operations, Leadership, Project Management, Change Management, Business Intelligence, Cross Functional Team Leadership, Strategy, Integration, Itil, Strategic Planning.

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