Dênis Junior Email & Phone Number

Curitiba - Brazil

Aimed on Business Relationship Management, interactions, conflict resolution and business growth with customers, partners and team all over the United States, India and Brazil with English as the main language. Assistance on leads tasks such as team quality and performance monitoring, business rules compliance following the ITIL methodology using the BMC Remedy. Documentation of root cause analysis as well as risks, requirements and improvements on client environment. Analyst for Oracle… Show more Aimed on Business Relationship Management, interactions, conflict resolution and business growth with customers, partners and team all over the United States, India and Brazil with English as the main language. Assistance on leads tasks such as team quality and performance monitoring, business rules compliance following the ITIL methodology using the BMC Remedy. Documentation of root cause analysis as well as risks, requirements and improvements on client environment. Analyst for Oracle JDEERP troubleshooting incidents using logging and debugging tools. Development of queries and reports in PL SQL providing solutions to the business. Show less

Curitiba E Região, Brasil

Responsible for PL / SQL solutions (Oracle and SQLServer), as well as log analysis. Formalization of client I.T processes in BPMN notation. Technical knowledge in the invoice process within ERP JD Edwards. Working under ITIL process, with Remedy ITSM application, being recognized as a prominent employee due to Incident delivery, SLAs, as well as in customer relations and assistance to the Brazil, USA and India team, having as main language English

Curitiba E Região, Brasil

Principal responsible for the growth and maintenance of the Business Intelligence area, coordinating management reports from data analysis, KPI control, and the use of Business Intelligence tools. Responsible for analyzing, mapping and developing the business processes of the company and their formalization. Communication with Brazilians and foreigns suppliers and customers. Coordination of activities in the areas of Web Analytics, website optimization for search engines (SEO) and Source… Show more Principal responsible for the growth and maintenance of the Business Intelligence area, coordinating management reports from data analysis, KPI control, and the use of Business Intelligence tools. Responsible for analyzing, mapping and developing the business processes of the company and their formalization. Communication with Brazilians and foreigns suppliers and customers. Coordination of activities in the areas of Web Analytics, website optimization for search engines (SEO) and Source Management (paid advertising on Google, Instagram, Linked in and Facebook). Show less

Curitiba E Região, Brasil

Servers, databases and websites maintenance. Updated economic macro data in SQL Server, as well as the performance of SQL queries. Management, architecture and availability of relevant content for the Journal of Economics and Technology (RET). Supported Information Technology and Communication in the organization.

Bachelor'S Degree, Gestão Da Informação

Activities and Societies: Estágios, curso de inglês, curso de alemão, projetos de pesquisa, iniciação científica, oficinas, seminários e.

Bachelor'S Degree, Engineering