Denis Keane

Denis Keane Email and Phone Number

Customer Support - Priority Operations Specialist @ TELUS International Ireland
Midleton, CO, IE
Denis Keane's Location
Midleton, County Cork, Ireland, Ireland
About Denis Keane

I have spent the last few years working in Community Pharmacy mainly for Boots. I have completed Healthcare Advisor training for Boots and five out of eight dispensing exams. Key strengths here included communication skills, attention to detail and teamwork. I have previously worked for Amazon and Eli Lilly in Customer Service roles. Key skills here included phone etiquette, problem solving, troubleshooting and using different software. I am available to work and looking for customer facing/customer serving roles as this is where my strengths are.Bachelor of Science in Business Information Systems 2020Bachelor of Science in Pharmaceutical Studies 2015

Denis Keane's Current Company Details
TELUS International Ireland

Telus International Ireland

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Customer Support - Priority Operations Specialist
Midleton, CO, IE
Denis Keane Work Experience Details
  • Telus International Ireland
    Customer Support - Priority Operations Specialist
    Telus International Ireland
    Midleton, Co, Ie
  • Telus International Ireland
    Customer Support - Priority Operations Specialist
    Telus International Ireland Feb 2024 - Present
    Cork, County Cork, Ireland
  • Stack'S Pharmacy
    Pharmacy Technician
    Stack'S Pharmacy Sep 2023 - Nov 2023
    Passage West
    ● Monitoring emails and making up prescriptions as they come in.● Gathering prescription items.● Working as part of a team to divide up the daily tasks in the Pharmacy.● Customer facing role, offering health advice and answering queries.
  • Boots Ireland
    Trainee Dispenser
    Boots Ireland Oct 2021 - Sep 2023
    Cork, County Cork, Ireland
    ● Gathering prescription items and ensuring upkeep of the dispensary.● Dealing with customers and offering health advice.● Serving customers on the tills and putting away deliveries, ensuring accuracy of delivery.● Closing the store, counting money, and ensuring that the alarm is on, and that the store is secure.
  • Eli Lilly And Company
    Communications Specialist
    Eli Lilly And Company May 2021 - Sep 2021
    Cork, County Cork, Ireland
    ● Assisting American based patients on the phone with troubleshooting their insulin Kwikpens andreporting any adverse events a patient discloses.● Offering affordability advice and processing replacement requests.● Processing any product complaints that are disclosed.
  • Amazon
    Seller Onboarding Associate
    Amazon Jul 2020 - Feb 2021
    Cork, Ireland
    ● Assisting customers to verify their identities, to become an Amazon seller.● Troubleshooting problems, requesting information, a customer facing role.● Using a variety of different software tools to confirm information, provided by potential sellers.
  • Dell Technologies
    Innovation Intern
    Dell Technologies Mar 2019 - Aug 2019
    Ovens, Cork
    ● Used SAP and Microsoft Excel to update on hand stock levels and stock value for the New ProductIntroduction team.● Organised a session for assessing impact of ‘Gaping Void’ images in line with culture code, someof which were shown outside a Tech Showcase in Dell.● Worked well with the team and showed an eagerness to get involved in Intern events andactivities.● Undertook ‘Edge for Professionals’ training, ‘Success in a Matrix Organisation’ training,Presentation skills training, Excel training and various other activities as part of the InternProgram.Key achievements in Dell EMC:1. Implemented an improved system for external engagement and gathering feedback fromevents.2. Took part in the GameChangers competition, worked well in the team and our idea wastaken up for further development by the cross-ERG group.
  • Horgan'S Pharmacy Kanturk And Mallow
    Counter Assistant
    Horgan'S Pharmacy Kanturk And Mallow Jun 2011 - Nov 2016
    I helped customers with any queries they had, aided in dispensing and checked/put away various orders. Much of my time was spent working in the dispensary with the rest of my time being spent on the tills where I served customers. Teamwork was key here, as both these shops were very busy and for everything to run smoothly. I worked here during summers and when I took time out of my course. My communication skills were very important in this role.
  • Kanturk Credit Union
    Board Oversight Committee
    Kanturk Credit Union Dec 2014 - Dec 2015
    Kanturk
    As a member of this committee, It is my duty to monitor the actions of the board and ensure that everything is done correctly according to procedure. The board members of Kanturk Credit Union are highly skilled and hardworking, which makes this role mostly a position of observation. The views of all board members are hugely encouraged to be expressed at meetings which makes this a very interesting and informative role. As part of my position I will be undertaking training days and after I finish my position here I should be well Informed on financial services and different aspects of business.
  • Mullin'S Pharmacy
    Counter Assistant
    Mullin'S Pharmacy Jun 2013 - Sep 2013
    Kanturk
    This is a local community Pharmacy which is primarily a dispensary. I gained much experience filling blister packs and made myself familiar with the detailed standard operating procedures. I worked well with staff, who were all very helpful and friendly. As with the other Pharmacies I have worked in, I got well acquainted with the customers and thoroughly enjoyed my time working here.
  • Duane’S Pharmacy
    Counter Assistant
    Duane’S Pharmacy May 2009 - Aug 2009
    Kanturk
    I prepared blister packs that were required for elderly patients in Nursing homes and those that had difficulty managing their medication. After a number of weeks I became quite competent at it and gained invaluable experience as the Pharmacist was meticulous in assuring accuracy and pointing out any mistakes that I made. I also worked at the checkout which gave me first hand experience of dealing with a variety of customers with different grievances or queries. I was responsible for checking the delivery of drugs i.e. that quantities, dosages and dates were correct. I also occasionally rang suppliers querying any inconsistencies.

Denis Keane Skills

Strategic Planning Customer Service Microsoft Excel Teamwork Social Media Pharmaceutical Industry Microsoft Word Research Statistics Statistical Data Analysis Calculations Clinical Pharmacology Formulation Interpersonal Skills Qualitative And Quantitative Research Methodologies Politics Manual Labor Continual Professional Development Business Strategy Sales Finance Organizational Effectiveness Pharmacology Pharmaceutical Sales Pharmaceutics Pharmacy Media Relations Powerpoint Microsoft Office German To English Analytical Chemistry Organic Chemistry Clinical Pharmacy Rugby Union Training

Denis Keane Education Details

Frequently Asked Questions about Denis Keane

What company does Denis Keane work for?

Denis Keane works for Telus International Ireland

What is Denis Keane's role at the current company?

Denis Keane's current role is Customer Support - Priority Operations Specialist.

What schools did Denis Keane attend?

Denis Keane attended University College Cork, Robert Gordon University, Scoil Mhuire Kanturk.

What are some of Denis Keane's interests?

Denis Keane has interest in Education.

What skills is Denis Keane known for?

Denis Keane has skills like Strategic Planning, Customer Service, Microsoft Excel, Teamwork, Social Media, Pharmaceutical Industry, Microsoft Word, Research, Statistics, Statistical Data Analysis, Calculations, Clinical Pharmacology.

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