I facilitate the coordination of labor and equipment assets between Conquest Technologies and Cisco Networks on behalf of energy sector clients within the midwest, new england, and southeast regions. I track shipments, facilitate rack and stacks, analyze and plan both surveys and implementations, and propose resolutions for my clients approval, then execute that plan based on a years projection of projects, coordinating survey to staging then final implementation. I use all Microsoft Office products, Filezilla for moving of oversized graphics between Conquest networks and our clients, keeping aware of NERC/FERC CIP locations and rules, coordinating training of labor assets for the various requirements of our feild engineers, coordinating at times up to 12 direct reports.

Understanding of ITIL, IMAC and MSD, I have been working as a service provider with background and drug testing completed to show reliability on the platform. I work for various organizations handling hardware, software, and printer support for multiple fortune 500 companies utilizing both a ticket and on call basis. I have a continued relationship with Spencer Technologies and CVS while expanding my relationships with Hewlett Packard, Sanofi-Pasteur, Essential, and Lockheed Martin to name a few clients. Implementing a Service Company through Field Nation called IT Tech Services supplying 1099 service providers to various clients on an as needed basis when projects present themselves. I have Coordinated technicians to handle multi-state projects arranging hotel stays, utilizing field support through the New England corridor, Currently working on a short term contract at Dupont in Wilmington, DE implementing 59 + Palo Alto PA-220 and 54 PA-440 Firewalls in a Laboratory Environment segmenting them from the GPN, using Putty and CLI for configuration. Aided in the development of an SOW to get the stalled project back on track successfully beginning the project.

IT Site Support/Network Support working with Cisco Switches, Routers, Bridges, APC UPS', Imaging Roll Outs and Project work. Responsible for Inventory and implementation of Cisco IP Phones and AV setups for conference rooms, using crestron systems. Traveling as needed 25% + Utilizing Putty, Cisco IOS, Telnet, Hyper Terminal for Troubleshooting purposes. Utilizing Nagios, NeDi and BMC Remedy for Network Troubleshooting. Utilizing SolarWinds IP Address Tracker for IP Address inventory tracking. Preforming User Administration utilizing SCCM, Active Roles Web Interface in conjunction with Active Directory. Supporting Office 365 With Teams and Skype for Business, SAP Adobe Products, utilizing Easy Vista (Repackaged version of Service Now) Sharepoint, Cisco Anyconnect. Certified as a self dispatch Technician through Dell Tech Direct via both thier Client and Enterprise Courses until 2/2022. Responsible for Facilitating the ticketing process to include purchasing emergency equipment using company issued credit cards, and working with IT Procurement to coordinate work order closures in a timely manner. Responsible for All network equipment and Up times at my eight assigned Manufacturing facilities.

Desktop and Network Utilizing ServiceNow and the KCS process, SSCM, and Software Center for Image deployment, Mapping Network Drives, Printers, Implementing Disaster Recovery Utilizing IBM TS3100 Tape Library, Supporting Desktops, Laptops, Servers, Cisco Switches, VG Servers, Cisco IP Phones, IPhones using Airwatch, using Active Directory to support users both in office and remote using Bomgar, Customers using VPN via Anyconnect with Symantec VIP Access, Skype for Bussiness and Lync, Supporting Office 2010-2016 and 365, Utlizing Learning Path and Ilearn for training on Company Policies and Certifications.

Contract position with Insight @ Coca-Cola North America Imaging and Troubleshooting Levono Pc's and Laptops. working with Citrix applications, installing and configuring Windows 8.1 on a hybrid network. Maximo, SAP, Lotus Notes, Office 365, CCure 9000, Exaq, Aviligon, Outlook using Exchange, setting up and testing VPN Anyconnect on Lenovo laptops utilizing RSA tokens.

Hired as an Independent Contractor Feild Service Technician to Install 49" Monitors as digital menu boards, connecting via data controllers to a wayport switch via Cat Ve cable. Work as a member of a 3 man team where one is an Electrician, One is a Tech, and the last is Team lead responsible for coordinating the site, speaking with clients and uploading team progress reports via SharePoint throught Insight.

I was diagnosed with a medical condition in 2006, and was on permanent disability, I did the occasional freelance work setting up websites, repairing PC's and Laptops for non profits until Doctor's informed me that my medical condition was no longer an issue. Since that time I have sought to improve my situation.

Troubleshooting via phone, Home network support, to include all aspects of Cable TV, Internet VOIP, Routers, Switches, and Modems. Upselling products and services when the opportunity arose.

I was responsible for satellite office servers, backup and disaster recovery utilizing Arcserve 2000, antiviral updates, batch file creation. hardware and software maintenance. Imaging machines, network setup and troubleshooting. Helped to Implement JD Edwards AS400 accounting software.

was responsible for handling tickets ranging from server part replacements and troubleshooting to printer repairs. PC moves as needed.

I was responsible to handle level 2 and 3 help desk jobs with the company at several client locations. 1st Location Hospital for Special Surgery My job was to troubleshoot networking issues and complete trouble tickets as they came into my location. Parts ordering and stock as well as hardware repair of printers. 2nd Location Chase Manhattan Bank, I was responsible for Network and System support for Multiple Manhattan locations to include Chase plaza and Water Street.

I was responsible for 4 technicians. My job was to take in computer equipment from all divisions, sort it, catalog, re-image using Norton Ghost, donate, Sell, and re-assign to other departments as needed. Coordinated with the Accounting department as necessary.

I was responsible for an M60a3/M1IP Tank during drills. Handled Daily PMCS and Troubleshooting as well as daily duties as was assigned by my NCO's, Responsible for multi million dollar equipment on behalf of our country and its upkeep. Awarded Medals like the Aid to Civil Authority for my participation in the evacuation of homes that led to the saving of lives threatend by inclimate weather in Staten Island, NY.

I was hired to assist in tracking PC's and Servers being used to develop Data centers in Manhattan and Staten Island. I was assigned to learn and develop an Access database. PC moves as needed.

I did In home desktop support for local business and individuals in Staten Island, New York ranging from modem troubleshooting for the local Staten Island board of realtors to home network installations.

I was hired to handle computer shipping and receiving as well as security of the stock I created an excel Spreadsheet that tracked all PO's and Stock, I then created a sign out log for any equipment leaving my stock rooms. I was then asked to input all PO stock into JD Edwards AS400 Accounting Software.