With 7+ years at NatWest Group, I excel in banking operations, leadership, and process improvement. My role managing Cards, Account Maintenance, and Online Banking drove strategic data analysis, risk assessment, and cross-functional collaboration. Adept in training teams and enhancing processes, I bring a strong track record of successful outcomes.I hold an M.B.A. in Marketing and International Business, alongside a B.B.A., underpinning my strategic mindset, problem-solving, and communication skills. My expertise in investigating customer complaints and optimizing communication channels has been instrumental.Eager to apply my 7+ years of experience to new challenges, I'm poised to drive continued success with a dynamic approach and results-driven attitude.