Solution stack: .NET, Java, Oracle, Linux SUSE, Solaris.Responsibilities:• Consulting large Investment Bank people (S2L and Business) over IM, email, ticket systems, phone.• RTB (Run The Bank) activities: incidents, service requests, problem tickets, incident calls, on-call duties, weekend deploys, emergency deploys.• CTB (Change The Bank) activities: preparing changes to the existing system according to the change management policies like new clients onboarding, certificates renewal, database updates, monitoring setup (Geneos) and UAT support.• Coordinating the involvement of developers, QA and PM for IR, PR and SR processing• Investigation of the incidents which includes collecting required thread/memory dumps, logs, digging source code (PL/SQL, Java, Perl), database fetches. Searching server logs for exception/error messages. In case of suspect that issue is on upstream/downstream side communications with appropriate team.• Consulting internal people about SQL, optimization. Reviewing changes.Knowledge base replenishment, routine operations optimization: Adding new, updating existing and removing obsolete procedures, policies and

Solution stack: .NET, ASP.NET, Oracle Database, Windows Server 2003+.Responsibilities:• Large billing system solution for MTS - FORIS OSS/BSS L3 Support 24/7 (office and on call).• Emergency and problems analysis, localization and research of workaround solutions.
• Customer support regarding new and existing features.
• Release support. Adjustment, smoke and user acceptance testing. Installing patches.
• QA\UAT environment support, assistance in Service Desk bugs testing.
• Work in close contact with development teams and QA departments.
• Installation and maintenance Resource Inventory and Service Provisioning systems (parts of FORIS OSS/BSS).

Solution stack: .NET, ASP.NET, Oracle Database, Windows Server 2003+.Responsibilities:• Large billing system solution for MTS - FORIS OSS/BSS regression testing (test model contains more than 2000 test cases), functional and sanity testing.Test design.

- Installation, tuning, attendance and repairing computer, peripherals and network devices. - Planning, assembling and attendance of LAN.- Software adjustment - Support.