Denis Kuznetsov Email & Phone Number

Dubai, Ae

Ras Al Khaimah, Ras Al Khaimah, Ae

Pivotal role that involves orchestrating and overseeing strategic initiatives within the bank and its internal IT landscape. Key responsibilities encompass leading and executing IT transformation projects, managing vendor relationships, and ensuring the smooth integration of new technologies. Collaboration with cross-functional teams is integral to align IT initiatives with business objectives. The role also entails optimizing vendor performance, contracts negotiations, driving efficiency, cost-effectiveness, innovation, and ensuring compliance with industry standards and regulations.

Ae

In this role, reporting to the COO, I lead the IT PMO unit responsible for the delivery oversight of Transformation Programs, Projects, and Change Requests by Group IT and to ensure adequate support to Business is provided by IT for day-to-day operations. In addition, the unit offers paper-based process automation using low-code solutions on SharePoint independently of Group IT.

Ae

In this role, I was responsible for the execution of innovative digital projects for crucial business lines to improve operational efficiency and cost-effectiveness, leading project teams, vendors, and stakeholders' management.Key projects: ● [Tablet Sourcing] Gathered ambiguous business requirements and mapped over 100+ complex Sales and Operations processes that enabled the design of efficient automation for 50+ manual processes (incl. Account Opening, EIDA integration and card data population, AECB, UAEFTS API calls, Credit Decision Making, Pricing Engine, Sharia Trading). Duties included workshops with 20+ stakeholders, vendors, and SMEs to ensure that maximum business requirements were delivered. Also, did change impact assessment to meet IT Security and Operational Risk expectations● [Documents Archival] Customer documentation repository revamp that led to ~25% increase in back and front office operational efficiency and ~60% reduction in customer documents requests (aggregation, classification, metadata introduction, access control management)

Dubai, United Arab Emirates, Ae

Managed a fleet of 600+ ATMs in the UAE (uptime, cash-management, new services, SW platform development), introduced TCRs (Teller Cash Recyclers) in the branches, launched a new ITM channel, and did a "Nano-branch" concept designKey achievements:● Improved ATM service availability from 95% to over 97% (network uptime, optimized cash-management operations by Transguard, vendor (NCR) SLA review and reinforcement, physical machines upgrade)● 1st in region to launch of ITM fleet of 7 machines (UI/UX development, backend core platforms integration, operations set-up)● 1st in the region to migrate the entire ATMs network to the new operating platform (Aptra Activate)● Won the 2016 Emirates NBD Innovation Day Contest – "Nano-branch" concept

Dubai, Ae

Tanfeeth is the 1st GCC large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Dedicated to supporting Emirates NBD Group operations at the highest level of quality & cost efficiency.My essential duties in this role were to identify operations processes suitable & viable for outsourcing to Tanfeeth, define billing models (FTE or Transaction based pricing), and plan and execute migration incl., including staff rebadging along with individual and departmental KPIs settings and client SLAs signoffs.Key achievements:● Outsourced Emirates NBD and Emirates Islamic Collection operations (200+ FTEs)● Outbound Sales call-center set-up for Emirates Islamic (50+ FTEs), along with fulfillment (document collection)● Successful "100-day" plans execution across Tanfeeth voice operations units (Inbound & Outbound call-centers, Collections, Retention, total of 800+ FTEs) led to 1.5 M USD savings in 2014. Focus areas: agent's blending, cross-skilling, learning curve reduction, incentive revision, staff efficiency improvements, process re-engineering, new business lines

Dubai, Uae, Ae

I was responsible for executing transformation projects in partnership with McKinsey in various Business Groups with the Lean 5 lens approach, i.e., Process Efficiency, Performance Management, Organization & Skills, Mindset & Behavior, and Voice of the Customer.

Dubai, Uae, Ae

My duty was to formalize and implement a growth strategy for the 3rd largest ATM network (250+ machines) in UAE, including mobile ATMs, to continuously introduce new services on ATMs while ensuring machines' high availability, along with effective vendors and business partners management

Dubai, Uae, Ae

I was reporting to Call-center Head and was responsible for analytics, workforce management, MIS, and IVR services development.

Moscow, Ru

MTS Bank is a large-sized universal financial institution, a subsidiary of MTS Group, where I had set up Cisco-based call-center sales and service operations from scratch (technology, policies and procedures, staffing, day-to-day management) for 50+ FTEs

Master'S Degree, Finance

Bachelor Degree; Diploma, Economics