Denis Lapyko Email & Phone Number

Krasnodar

Astrakhan Region, Russian Federation

Managing Sales and Marketing department and Reservations department (7 employees)- Creation of Sales plan for managers, setting targets and goals for employees- Organization of individual and group training for sales department- Development of sales, marketing and promotion policy of hotel in Astrakhan region, Russianregions and Worldwide- Creation and implementation of standards for Sales and Marketing department- Organization of advertising in social networks (Facebook, vkontakte, linkedin, twitter) andInternet- Participation in development of price policy- Attraction and operation with key corporate clients- Increasing sales of MICE services and rooms- Increasing sales through GDS, ADS and IDS channels, connection to GTA, Expedia, Travco,and other channels- Increasing corporate sales- Contracting main Russian and International wholesalers and tour operators- Cooperation with Regional, Federal and International Chambers of Commerce

Project management in the hotel business of Moscow region, Siberia, Central Russia, Belorussia, Mongolia- Searching for new projects- Negotiating with foreign management companies Marriott, Ramada,Hilton, IHG- 20% projects is organized with foreign management- Installation of information management systems(Opera, Fidelio, Micros,TNG) - the system for hotels, restaurant, warehouse, accounting systems, sales management and booking.- Сonsultation with a central system for hotel chain and its installation- Maintenance in all Process from the begining till start up (Opera, Fidelio, Micros, MC, TNG, Triton)- Document accompanying till the end of a project- Sales plan implementation- Tender Documents Preparation and participation- Implementation and upgrade PMS and POS systems in hotels.- System Standarts Monitoring - Contacting with Moscow hotels representatives - Contact with the owners and managers of the leading hotel companies- Organization of System presentations- Consulting with the opening of the technical and organizational settings.- Approval and signing of contracts,- Maintenance Contract signing- Additional Product and services sales - Working in the CRM system 1C, knowledge and ability to work with the systems like Opera, Fidelio, Micros, Meeting Matrix, Triton, Online Reservation, Central Systems- The submission is the coordinator

Moscow, Russian Federation

1) organization and control operation of all hotel outlets at night time 2) fulfilling all necessary procedures for preparation and making Night audit (system close) 3) preparation of financial reports for the General Manager, Financial Inspector and Head of Departments 4) preparation of all necessary documentation for the Accounting Department 5) Effective resolution of different conflict situations, work with the guest complains. Making self decisions and bearing responsibility for them. 6) Greeting, escorting and help for the guest accommodation and VIP Guest accommodation. 7) Scheduling and making time sheet for the Night shift 8) Training line staff and personal recruitment. Participation in Recruitment Day.9) Rooms up-sale procedure fulfilling and line-staff training how to care this procedure.10) control of carry out the Radisson Hotels standards at night time

Moscow

- Working in reservation department, execution of invitations for foreign guests - check-in/check-out hotel guests efficiently- process all payments according to established Hotel requirements- provide information to any guest or visitor inquiry- booking plain/train, theatre and cinema tickets - coordination of the hotel basic departments during the night - drawing up of revenue and expenditure account - maintenance of statistical statement - onflict resolution- drawing up of daily hotel accounts - carrying out of the night audit