• Assess vehicle damage for initial repair reports• Create and send supplement reports after tear down• Order and receive parts• Build and strengthen relationships with insurance companies, vendors, and customers• Open, create, and close work orders• Coordinate subcontractors• Manage shop schedule• Assist in job progress and assign technicians work to maximize shop productivity• Suggest new policies and procedures to help improve business profitability• Assist with Accounts Receivable collection, as required• Invoice customers and insurance by email, mail and portal

• Prepare and Submit Estimate to insurance companies• Order parts• Communicate updates to customers and insurance• Schedule Repairs• Balance files and prepare invoices

• Answer customer inquiries & handle cash transactions• Assist customers over the phone and email, answering questions and providing quotes• Process online orders of automotive parts • Locate and retrieve parts from stock• Interact with Service department and provide assistance to technician requests • Prepare orders for pickup, delivery and shipment• Distribute parts and supplies for internal use• Maintain inventory and prepare orders to replenish stock • Maintain accurate online catalogue• Shipping and receiving

• Processing of monthly expense reimbursement reconciliation (review, cost allocation, journal entries, and filing)• Assisted with transition to new payroll system (compiled employee data, mass updates, verifications)• Processing and posting biweekly Payroll entries• Calculating and remitting monthly WSIB premiums• Implementing electronic personal filling system: scan and organizing employee personnel files• Assisting with preparation of employee letters in both official languages• Translate job postings, internal announcements, and other communications, as required• Year End preparation: pull and scan involves, archive previous years’ files, assist with requests from external auditors

-Supervise a team of 7 employees and monitor 25 offsite contractors-Create new parts and packages for online store-Research new product possibilities and advise management regarding new product opportunities in the market-Catalogue parts and assist in maintaining an accurate database of information-Create images of parts for online stores and update servers with new information-Create and update training documents for staff and contractor reference-Roll out training documents and elaborate on principles to train staff and contractors, taking into account team input and feedback

-Accounts Receivable: contacted customers regarding outstanding balances, issued weekly Customer Statements; -Accounts Payable: entered invoices to be paid, processed cheques;-Filing;-Delivered deposits to bank and processed reconciliation in accounting software, and filing.

• Maintained tracking system for files• Maintained inventory of archived files and reviewed files in preparation of archiving• Reviewed files for aging in preparation of shredding• Scan document to digitize them

Reception: -Answered the phone in both official languages, directed customer calls, responded to questions as need.-Filling as requiredMail Room:-Processed incoming and outgoing mail, logged and distributed incoming mail accordingly-Filling as requiredFinancial Services:-Assisted with travel claims reimbursement preparation for payrollAdministrative Services:-set up boardroom with teleconference and videoconferencing equipment-activation of security passes