• Business and technical requests analysis and consultancy;• IIoT solutions consultancy and architecture;• Budget estimation and financial metrics calculations;• Digital solutions consultancy and architecture;• External vendors solutions management;• BDM;

• Presales team management;• Business and technical requests analysis and consultancy;• IIoT solutions architecture and consultancy;• Financial metrics management;• Partners management, suppliers management;• BDM;

BDM, partners management, team management.

Project summaries:- Distributed multi teams and companies strategic activity for the needs of one of the biggest Russian oil producing companies;- Thousands of sensors and event generation systems stream data into protected private cloud, engine capable of processing 50000 time series data points; - Scalable and protected read/only storage;- Online metrics calculation engine, equipment status dashboards;- Machine learning / predictive analytics;• Vendors management (budget, resources, contract);• Geo-distributed development teams management;• Tender procedures management;• Infrastructure project management;

• Developed framework in management and maintenance field visualizing custom services health in real-time;> 100 global deliveries per year for Microsoft Customers with 30% YoY growth (approx. 1.5M$ per year), framework registered as global IP;• Developed custom service in information system contingency planning area;• Project and Team Management;• Manage service lifecycle: from marketing and presales activities till delivery excellence and global accreditation process;

• Leads service delivery management in Enterprise Customers;• Developed framework to increase efficiently of large contracts management;• Support contract extensions for proactive services, improve customer’s IT operational health in assigned accounts;• Leads delivery excellence and CPE during proactive services/deliveries engagements;• Developed service delivery management proves and dedicated CRM-portal for largest Oil/Gaz company;• Managed Service Delivery identifying improvements points to drive CPE, IT health and productive use of Microsoft solutions;• Manage service delivery on reactive cases provided by Microsoft CSS and is the primary escalation point for support;

A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.Once a Premier customer has deployed a Microsoft product, should something unexpected occur, the TAM working with Customer Service and Support (CSS), manages the incident to resolution and then follows up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment.TAM also works with the customer to provide proactive support to prevent issues from occurring in the first place.By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by TAM to create a Service Delivery Plan ensuring their customers' operational success with Microsoft products.

• Team Management and Risk management; • Manage support of Internal Business Services; • Developed and deployed Digital Datacenter concept;• Implemented standardization protocols and private cloud concept; • New projects and initiatives related to company’s information and technological support; • Deploy new services in collaboration with billing department; • Developed and implemented information systems contingency plan (DRP, BCP); • Managed IT infrastructure alignment with SOX-compliance requirements, Big Four audit; • Risk analysis, long-term strategy development for internal infrastructure services.

• TCO optimization: outsourcing service management and processes optimization;• Established company IT operations and services management lifecycle;• Design and implementation of automated support for company Business and IT services; • IT-infrastructure deployment and integration; • IT-strategy, information security policies, ISCP-plan development; • Implemented IT Service Management according to best practices; • IT budget management.

• Engineers team management (25+ engineers); • HW projects for small companies in IT Infrastructure TCO optimization field.• Expert consultation, pre-sales marketing; • Design solution architecture: storage systems, blade-systems, rack servers, network equipment, thin clients, virtualization VMware, information security; • Network equipment expert consulting and administration; • Information security policies, procedures, guidelines development and implementation.

• Responsible for company’s information security architecture and operations; • Developed information security policies, procedures, guidelines, DRP-plan; • Developed access management and control solution;• Developed & established an employee’s role model;• Change management, configuration management; • Development and implementation of distributed IP-Surveillance system with a single point of management; • Participation in development and advisement of a proprietary Identity Management System in access rights delegation & information security part.