Denis Miller Email and Phone Number

Hired as a contract Supervisor to train and manage a team to perform Design Engineering of Special Service Circuits, Message Trunks, TDM DS-0 through OC-192, Ethernet, SONET and RODAM systems utilizing Frontier’s M-6 database. Manage the internal escalation process. Interface with the Engineering, OSP, and Sales Teams focusing on high visibility customer service requests. Post migration, lead a network integrity team to correct the M6 database errors resulting from the conversion of the Verizon… Show more Hired as a contract Supervisor to train and manage a team to perform Design Engineering of Special Service Circuits, Message Trunks, TDM DS-0 through OC-192, Ethernet, SONET and RODAM systems utilizing Frontier’s M-6 database. Manage the internal escalation process. Interface with the Engineering, OSP, and Sales Teams focusing on high visibility customer service requests. Post migration, lead a network integrity team to correct the M6 database errors resulting from the conversion of the Verizon TRKS and AAIDS databases to the Oracle M6 database. Show less

Hired to manage the shutdown of a Multi-State Wireless Backhaul Network. Corient 7100 ROADM & BTI Fiber Optic backbones, Fiber and Microwave Distribution to T-Mobil, Verizon, Sprint, & AT&T Cell Sites in MN, NJ, PA, & VA. Develop Process and Procedures to manage and maintain the 7x24 hour customer support control center as the customers migrated their traffic to other vendors over this two year process. Support the IT team in the preparation of SLA data reports. Manage internal and external… Show more Hired to manage the shutdown of a Multi-State Wireless Backhaul Network. Corient 7100 ROADM & BTI Fiber Optic backbones, Fiber and Microwave Distribution to T-Mobil, Verizon, Sprint, & AT&T Cell Sites in MN, NJ, PA, & VA. Develop Process and Procedures to manage and maintain the 7x24 hour customer support control center as the customers migrated their traffic to other vendors over this two year process. Support the IT team in the preparation of SLA data reports. Manage internal and external escalations for customer reports and vendor equipment issues. Show less

Primary responsibilities - Project Manage all Fiber Deployments, Building Additions, Infrastructure Installations and Maintenance of Level 3’s combined Long Distance and Metro Fiber Optic Networks in Central and South Florida. Direct the daily activities of 6 Field Engineers, 3 Metro Market Managers, and 35 Field Technicians. Negotiate Contracts and Manage the activities of multiple Splicing, Construction, and Infrastructure Vendors performing network maintenance, construction, and relocation… Show more Primary responsibilities - Project Manage all Fiber Deployments, Building Additions, Infrastructure Installations and Maintenance of Level 3’s combined Long Distance and Metro Fiber Optic Networks in Central and South Florida. Direct the daily activities of 6 Field Engineers, 3 Metro Market Managers, and 35 Field Technicians. Negotiate Contracts and Manage the activities of multiple Splicing, Construction, and Infrastructure Vendors performing network maintenance, construction, and relocation activities along public and railroad rights of way. Maintain the civil and communications infrastructure of 6 Long Haul Gateways, 8 Metro Gateways, and 40 Long Haul Regeneration sites. • After the acquisition of Looking Glass Networks by Level 3, I was promoted and relocated to Tampa, Florida. I successfully Project Managed the integration the acquired networks and employees of Broadwing, TelCove, Progress Telecom, Looking Glass, and Wiltel Communications into the existing Level 3 Network. The result is the single largest of the 20 geographic Divisions in the Level 3 National Network with over 6000 miles of Aerial and Underground Fiber Network serving Metro Markets in Miami, Ft Lauderdale, Tampa, Clearwater, St Petersburg, Orlando, Daytona, Melbourne, Sarasota, and Ft Myers.• Managed a gross annual operating budget of 5.2 million dollars• Developed a network improvement plan that reduced Fiber Network Damage in the Florida markets by 60 percent by introducing the use rodent deterrent products, steel riser guards, and improved locating and route monitoring programs.• Reduced the Contractor work force expense from $850K annually in 2008 to $550K in 2010 by increasing the utilization and efficiency of the internal work force. • Regional representative in the development and roll out of Core Construction Process and Procedure via a Market Based Line Item Rate Card. The program reduced Level 3’s national annual Outside Plant construction costs by 12 million dollars in year one. Show less

Responsibilities included deployment and operation of a Metropolitan Fiber Network spanning Maryland, Downtown Washington, DC, and Northern Virginia. Hire and manage Network Construction Manager, Network Technicians, OSP Construction contractors, Splicing contractors, and ROW Engineers. Establish deployment schedules, service ready dates, and Firm Order Commitments for all service order activity. Other responsibilities included: Technical support for Sales Team, approval of PO’s and accounts… Show more Responsibilities included deployment and operation of a Metropolitan Fiber Network spanning Maryland, Downtown Washington, DC, and Northern Virginia. Hire and manage Network Construction Manager, Network Technicians, OSP Construction contractors, Splicing contractors, and ROW Engineers. Establish deployment schedules, service ready dates, and Firm Order Commitments for all service order activity. Other responsibilities included: Technical support for Sales Team, approval of PO’s and accounts receivable in addition to inventories, Senor Management representative in region reporting to VP of Operations located in Dallas, TX.· Successfully managed the construction, installation, splicing and testing of a 250 route mile, 864 fiber strand, backbone network consisting of five interconnected physical rings, multiple bi-sectors splice points, and duel lateral building entrance facilities.· Hired and managed civil engineers, outside plant contractors and inside plant contractors for the construction, installation and turn up of 33 building POPs, 9 central office Colo’s, and 3 carrier hotels. · Hired and trained technical staff to support, operate & maintain 75+ OC-48, OC-192, & Long Haul DWDM systems.· Consistently exceed all revenue and operational metrics creating the #1 revenue producing Metro Network. . Show less

New York Metropolitan Area Web Hosting Facility and Regional DSL LSO Collcation Facilities

Develop and Deploy Proof of Concept Collocation and backhaul facilities in multi-state LSO facilities to ILEC Switching Facilites.

Operate and Maintain MFS CAP Albany, NY