Denis Murphy Email & Phone Number

Greater Boston Area

Lead a global team of over forty staff in the US and Europe primarily responsible for cash availability reporting, cash inquiry management, and cashiering of client balances between markets. Manage all failed trade claims subject to BBH's Treasury Cash Management Program including issuing of claims to client brokers, followed up for collection and management reporting to senior leaders.Responsible for all credit, debit and negative interest processing to client accounts. Partner with Treasury on client cash management issues, long/short balances, claims, cashiering, and interest processing to ensure rates and spreads are accurate. Implemented technology automation through RPA and ETL tools to improve scale and efficiencies including the automation of over 200,000 shareholder payments to/from Transfer Agents annually.Executed on a functional redesign of the department to improve the scale of our services and take advantage of emerging technologies.

Boston, Ma

Lead a global organization consisting of over fifty professionals responsible for invoicing all custody, administration, accounting, transfer agency and related services for over $1 bn in revenue annually.Lead accounts payable functions for the payment of sub-custody invoices for over 140 counter party relationships and over $100 mm.Oversaw the monthly revenue and expense accrual calculations for the firm and coordinate month end closings with Controllers.Transformed the department through a functional redesign of how all staff and processes were organized which eliminated silos, improved transparency, increased accountability and standardized processes.Improved the of accuracy of invoices from less than 70% to over 90% in less than one year.Implemented management reporting metrics and KPIs that lead to the identification of upstream and downstream obstacles to timely and accurate billing.Developed a technology strategy and investment plan to create a single, automated invoicing platform for BBH including web based invoice delivery and reporting platform for clients.

Boston, Ma

Managed a multi-million dollar project to implement a third party global billing system to transition from three billing systems to a single billing platform.Managed a team of 12 analysts and a budget of over $5 mm.My team worked with the business users, internal systems development teams, product owners, Controllers and relationship teams to draft business requirement documents, write code, create test cases, manage change requests, perform regression testing and quality assurance.Managed external system vendor including contract negotiations and engagements for SOWs.During the project the team led data automation initiatives, developed a client reporting tool, created enhanced internal revenue reporting and client management reporting.

New York, Ny

Managed a multi-lingual, client service team servicing over 100 institutional clients located across North and South America.Ensured 100% client satisfaction with current BBH products and services while maximizing profitability and increasing product breadth with clients.Participated in new business development with the global sales force through presentations and developing new service models bringing on over 30 new clients with assets of over $20 billion to the firm during this time.Lead an analysis of private client custody only business the result of which was a strategic decision to exit this business based on my recommendation. Successfully converted over 100 clients to new providers.

New York, Ny

Managed a team of five professionals responsible for servicing over fifty global custody clients in the United States, Canada and the Caribbean. Managed projects including the implementation of new Know Your Customer and Anti-Money Laundering policies. Established a global working group to create and implement client service training materials and best practices for all BBH locations.

New York, Ny

The primary point of contact for all Caribbean, Canadian and US based banks and hedge funds custody clients. Worked across the global organization with BBH’s operations, brokerage, foreign exchange, treasury and network management to resolve client issues.Performed training and education sessions for all clients on BBH technology products and services. Conducted on site client meetings reviewing BBH performance.

Boston, Ma

Relationship management and sales for 401(k), 529 College Savings, Deferred Compensation and Defined Benefit clients.Lead investment overviews with new employees of all clients educating them about their company’s retirement plan and investment options.

Boston, Ma

Boston, Ma

New York, Ny

Bachelor Of Arts (B.A.), History

Certificate, Food And Beverage Operations