Local Support Team Lead
- Successfully managed and led a team of 12 IT specialists, providing stable and efficient IT support.
- Implemented effective incident and service request management processes, ensuring adherence to existing policies and procedures and efficient resolution within agreed SLAs.
- Collaborated closely with local and global support teams, proactively minimizing downtime for business-critical and VIP-related issues.
- Led, supported, and supervised complex IT projects and groups, ensuring regular reporting on project progress and milestones.
- Fostered strong collaboration with local and global teams, driving successful project outcomes and efficient delivery.
- Interacted with a demanding customer base at various levels, consistently delivering on commitments to maintain credibility.