Rural and Regional Service Delivery and PerformanceResponsibilities:• Managed 30 Service Provider contracts in five Long-Term Transport Master Plan regions. Monitored and evaluated operator performance against contract KPIs to identify areas of non-compliance or sub-optimal performance. Conducted contractor meetings as per contract management plan to discuss contractual issues and review output deliverables. Developed remediation pathways addressing risks to service delivery, and… Show more Rural and Regional Service Delivery and PerformanceResponsibilities:• Managed 30 Service Provider contracts in five Long-Term Transport Master Plan regions. Monitored and evaluated operator performance against contract KPIs to identify areas of non-compliance or sub-optimal performance. Conducted contractor meetings as per contract management plan to discuss contractual issues and review output deliverables. Developed remediation pathways addressing risks to service delivery, and ensuring continuous availability and improvement of services.• Participated/supported development and monitoring of new service contracts for their ability to capture the community benefits and deliver increased services per dollar invested. Promoted continuous improvement and ensured obligations were met.• Established effective working relationships with internal and external stakeholders. Collaborated with Area Managers and other in New England, Western, Riverina and Sydney Metropolitan regions, to assist with contract management and emerging priorities.• Maintained detailed records of significant contract matters and interactions with operators, customers, and stakeholders. Provided effective responses and expert advice on contract related issues to operators, community inquiries, and Ministerial messaging. • Maintained a comprehensive understanding of the systems, regulations and policies relevant to best-practice delivery of Programs funded under the contract, and inter-related non-contract transport modes (Point-to-Point, NDIS, On Demand/Flexible Transport, Health Related Transport., etc.). Developed deep understanding of customer issues and key drivers of satisfaction, linked to knowledge of how to use contract performance framework to influence and deliver positive customer outcomes. Show less

Community Transport Agreements Branch• Directly responsible for management of 35 service provider contracts in six Long-Term Transport Master Plan regions. Monitored, assessed and evaluated the performance of community transport providers to certify compliance with established standards and contractual requirements. Oversighted supplier management and use of government funding provided through different community transport schemes. • Identified and analysed organisational strengths,… Show more Community Transport Agreements Branch• Directly responsible for management of 35 service provider contracts in six Long-Term Transport Master Plan regions. Monitored, assessed and evaluated the performance of community transport providers to certify compliance with established standards and contractual requirements. Oversighted supplier management and use of government funding provided through different community transport schemes. • Identified and analysed organisational strengths, gaps and risks in service delivery and business practices. Collaborated with stakeholders in team-based, customer-oriented approaches to develop solutions. Provided timely administrative and operational support to improve systems, strengthen capacity, and confirm delivery of appropriate services to customers.• Collaborated in development of an evidence-based risk assessment approach for formal reviews of community transport projects. Identified opportunities for sector reform and consolidation. Risk managed the re-auspice and merger of five providers. Facilitated tenders for services in 4 local government areas.• Provided briefings, advice and recommendations on relevant program and policy issues. Developed effective working relationships with internal and external stakeholders and partners, maintaining effective communication by simplifying complex issues into fit for purpose messages• Collaborated with regional staff and local stakeholders in the development and delivery of branch and divisional projects. Show less

Local and Community Development• Directly responsible for management of 50 service provider contracts in eight metropolitan and rural transport regions. Negotiated and monitored compliance with performance standards against contracts. Identified vulnerable suppliers and risk-managed solutions to strengthen delivery of appropriate quantity and quality of services to customers. • Provided program, administrative and operational support to strengthen overall capacity and performance of… Show more Local and Community Development• Directly responsible for management of 50 service provider contracts in eight metropolitan and rural transport regions. Negotiated and monitored compliance with performance standards against contracts. Identified vulnerable suppliers and risk-managed solutions to strengthen delivery of appropriate quantity and quality of services to customers. • Provided program, administrative and operational support to strengthen overall capacity and performance of sector. Improved branch knowledge/expertise on key community transport issues. Contributed to development of policy and procedures to monitor and support supplier effectiveness and accountability.• Represented TfNSW on inter-departmental teams conducting state-wide integrated monitoring of supplier performance, using team-based, and solutions oriented approach. Collaborated with stakeholders to review sector activities, identify gaps and resolve issues. • Performance managed suppliers to certify compliance with established conditions of funding contracts, and HACC National Standards. Collaboratively developed remedial action plans as required. Successfully managed re-auspice of service unable to meet necessary standards.• Effective engagement with stakeholders, using tailored fit-for-purpose messaging and active listening. Show less

Various project specific roles while in acting/temporary positions.• May-October 2010: Developed well-constructed, evidenced briefs that secured funding for projects to improve transport options in the Mid North Coast and Far North Coast regions. Supervised a team of Regional Transport Coordinators through distance management.• May-November 2009: Project-managed tender for re-auspice of community transport services in the Wollongong and Shellharbour Local Government… Show more Various project specific roles while in acting/temporary positions.• May-October 2010: Developed well-constructed, evidenced briefs that secured funding for projects to improve transport options in the Mid North Coast and Far North Coast regions. Supervised a team of Regional Transport Coordinators through distance management.• May-November 2009: Project-managed tender for re-auspice of community transport services in the Wollongong and Shellharbour Local Government Areas.• December 2008-February 2009: Project-managed establishment of an Aboriginal apprenticeship position in the Regional Transport Coordination Office (Northern Rivers). Show less

Program began in Premier's Department, was subsequently transferred to newly-established Communities Division of Department of Community Services• Provided program, administrative and operational support for a whole-of-government, whole-of- community capacity-building and strengthening strategy targeting the Pacific communities of NSW.• Provided critical analysis on local issues and developed innovative solution-oriented responses. Monitored and supported implementation of… Show more Program began in Premier's Department, was subsequently transferred to newly-established Communities Division of Department of Community Services• Provided program, administrative and operational support for a whole-of-government, whole-of- community capacity-building and strengthening strategy targeting the Pacific communities of NSW.• Provided critical analysis on local issues and developed innovative solution-oriented responses. Monitored and supported implementation of capacity-building projects and strategies. • Financial management of funding agreements, contracts, tenders and small grants agreements. • Engagement and liaison with stakeholders, internal agencies and external providers. Established and strengthened community-based stakeholder networks. Managed and supported public Partnership events Show less

In-country management, administration and support of an AusAID bilateral development assistance project.o Participation in successful development and submission of tender to AusAIDo Establishment of LFM offices and in-country networko Assisted with development of essential procedures, guidelines and formats.o Launching of in-country TAGF activitieso Development and approval of submissions fulfilling the allocation for the 2003 fiscal year.

In-country management, administration and support of an Australian development assistance supported activity.o Increasing achievement of annual target figures from 30% to 100%o Broad-based/diversified placement of AYADs in government agencies, non-government organisations, and community-based agencies. o Increased level of satisfaction within the AYAD community and their respective Host Organisationso Decrease (to almost zero) of early drop-outs.

o Institutional development of Trust into an independent, viable and sustainable agent for development in Tonga. o Development of new program sector – the Environment – and delivery of multiple projects in that sector.o Development and diversification of program activities into key sectors of: Water & Health; the Environment; Village Women’s Development; and Training & Institutional Development. o Three-fold increase in funding base of agency, with corresponding development of… Show more o Institutional development of Trust into an independent, viable and sustainable agent for development in Tonga. o Development of new program sector – the Environment – and delivery of multiple projects in that sector.o Development and diversification of program activities into key sectors of: Water & Health; the Environment; Village Women’s Development; and Training & Institutional Development. o Three-fold increase in funding base of agency, with corresponding development of broad-based project support;o Development, funding and implementation of more than 160 projects, involving 150+ stakeholder groups in 50+ communities, with technical and financial assistance coordinated from over 200 resource agencieso Staff development and training involved the expansion of staff from 6 to 18+, with associated skills training further developing the capacity of the agency. Show less

o Ensured survival of agency after unforseen change in US policy forced drastic funding cutso Development of diversified country program, with multi-national funding support.o Development of a viable local counterpart organisation (the Tonga Community Development Trust). o Capacity-building and institutional development support to improve overall standard of agency activities.

o Evaluation, review and improvement of RDP systems and procedureso Identification of new priority areas for developmental assistance were identified and activated. o Increased scope of funding available by approximately 40%.o Increased number of projects assisted by approximately 70%o Increased spread of development benefits to rural communities.