Denis Shabunin Email & Phone Number
Who is Denis Shabunin? Overview
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Denis Shabunin is listed as OnSite Support Engineer and Technician at ExxonMobil at Hemmersbach, a company with 2938 employees, based in Budapest, Budapest, Hungary. AeroLeads shows a matched LinkedIn profile for Denis Shabunin.
Denis Shabunin previously worked as OnSite Support Technician at Hemmersbach and Duty Management Professional at Bt. Denis Shabunin holds Vocational Education, Information Technology, Postponed from Webler Oktatás Stúdió.
Email format at Hemmersbach
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About Denis Shabunin
Former tourist guide and Visa Consultant, TSA L1 for different accounts, former ServiDesk Coach and TSA, then SvD QA, SvD SME + L2 backup, and former Local IT.Former Duty Manager / Incident Manager.
Listed skills include Customer Service, Tourism, Hospitality, Event Management, and 19 others.
Denis Shabunin's current company
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Denis Shabunin work experience
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Duty Management Professional
Incident ManagerIncident Manager tasks regarding Ticket Escalations and/or High Priority (P1-P2) Incidents - sending out notifications, arranging / participating in Bridge/Troubleshooting calls involving Client Support Teams. Working together in team of 3-5 Incident Managers in pool of 15-17 Duty Managers.Communicating with SME/Higher level network support.
It Support Assistant
Local ITProviding proximity IT Support for Users and equipment on location, with cooperation with ServiceDesk and various IT Teams from other locations.Performing basic network equipment troubleshooting and maintenance (Cisco devices).Performing staging / imaging of local Win10 machines.Participated on training for handling Taiden videoconferencing system.
Servicedesk Subject Matter Expert
Coordination with providing trainings for new joiners.Preparation of documentation on project level (Quality Handbook, Training and other materials update). Heavy participation in creation/update of global level SOP.Guidance and assistance of fellow project members (TSA/SDA L1-s) regarding non- standard cases from procedural and/or technical.
Servicedesk Quality Analyst
Performed evaluation of ServiceDesk created Tickets from perspective of documentation, process following, and providing feedback to TSA L1-s and TL-s for purpose of continuous improvement. Provided additional technical assistance on request.Assisted with providing trainings for new joiners.Prepared of additional documentation on project level (Quality.
Technical Support Analyst
Russian language Technical Support Analyst L1.Technical support for users upon inbound call and email communication.Assistance with providing trainings for new joiners. Basic assistance of the QA Team.Handled escalations and performing RCA upon request.Acted as a Team Lead backup (prepared schedule, monitored call queue, ensured Analysts informed properly.
Techical Support Coach
Conducted and organized trainings for New joiners, assisting Team Leader.Performed Quality Assurance related task on tickets, assisting Quality Assurance team with RCA for Russia language calls.Handled escalations and performing RCA upon request.Shell RU
Technical Support Analyst
Russian language Support Analyst on different accounts - Shell RU, BMS, FastRetailing (Uniqlo) desks. Provided technical support for users upon inbound call and email communication.Conducted trainings for New joiners, assisting coach (supervisor).Attended RDM Preparation and TSA L1 Win 7 enhancement trainings.
Visa Consultant
Visa support for not Russian citizens for travelling to Russia, Belarus, Kazakhstan, India, Azerbaijan.Organizing travels, and tourist guiding.
Reception
Night-shift recepcionist.
Ticket Seller
Selling tickets, navigating the tourists.
Reception
Night receptionist
Reception
Night receptionist.
Colleagues at Hemmersbach
Other employees you can reach at hemmersbach.com. View company contacts for 2938 employees →
Derek Webb
Colleague at HemmersbachBoston, Massachusetts, United States, United States
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AN
Alonzo Newbold
Colleague at HemmersbachSan Antonio, Texas, United States, United States
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GJ
Grzegorz Jabłoński
Colleague at HemmersbachWroclaw Metropolitan Area, Poland
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SJ
Swetha Jk
Colleague at HemmersbachBengaluru, Karnataka, India, India
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IF
Ian Findley
Colleague at HemmersbachHouston, Texas, United States, United States
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RH
Richárd Horváth
Colleague at HemmersbachHungary, Hungary
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TK
Toby King
Colleague at HemmersbachAndover, England, United Kingdom, United Kingdom
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C"
Charles "Mr. Crispy" Knight
Colleague at HemmersbachTulsa, Oklahoma, United States, United States
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AB
Andreas Baur
Colleague at HemmersbachMonheim, North Rhine-Westphalia, Germany, Germany
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BK
Benedicta Konadu
Colleague at HemmersbachMorden, England, United Kingdom, United Kingdom
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Denis Shabunin education
Vocational Education, Information Technology, Postponed
Vocational Education, Information Technology, 4
Specialist, Tourist Guide, 4
Бакалавр, Tourism And Travel Services Management
Бакалавр, Tourism And Travel Services Management
High School Diploma, German Language
Frequently asked questions about Denis Shabunin
Quick answers generated from the profile data available on this page.
What company does Denis Shabunin work for?
Denis Shabunin works for Hemmersbach.
What is Denis Shabunin's role at Hemmersbach?
Denis Shabunin is listed as OnSite Support Engineer and Technician at ExxonMobil at Hemmersbach.
Where is Denis Shabunin based?
Denis Shabunin is based in Budapest, Budapest, Hungary while working with Hemmersbach.
What companies has Denis Shabunin worked for?
Denis Shabunin has worked for Hemmersbach, Bt, World Health Organization, Tata Consultancy Services, and Cpl Integrated Services.
Who are Denis Shabunin's colleagues at Hemmersbach?
Denis Shabunin's colleagues at Hemmersbach include Derek Webb, Alonzo Newbold, Grzegorz Jabłoński, Swetha Jk, and Ian Findley.
How can I contact Denis Shabunin?
You can use AeroLeads to view verified contact signals for Denis Shabunin at Hemmersbach, including work email, phone, and LinkedIn data when available.
What schools did Denis Shabunin attend?
Denis Shabunin holds Vocational Education, Information Technology, Postponed from Webler Oktatás Stúdió.
What skills is Denis Shabunin known for?
Denis Shabunin is listed with skills including Customer Service, Tourism, Hospitality, Event Management, Management, Hotels, Travel Management, and Microsoft Office.
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