- Efficiently manage and prioritize incoming phone calls, inquiries, and messages, ensuring prompt and accurate routing to the appropriate healthcare professionals or departments.- Schedule patient appointments accurately, utilizing the clinic's appointment management system and adhering to scheduling guidelines and protocols.- Verify patient information, insurance details, and necessary documentation, ensuring data accuracy and compliance with privacy regulations.- Maintain and update patient records and electronic health information, following established protocols for confidentiality, data integrity, and record management.- Assist patients with completing necessary forms and paperwork, offering guidance and support to ensure accurate and complete documentation.- Coordinate and communicate with medical staff, nurses, and doctors regarding patient arrivals, cancellations, rescheduling, or any changes to appointments or procedures.- Handle and resolve patient concerns, complaints, or inquiries in a professional and empathetic manner, escalating issues to the appropriate individuals when necessary.- Stay updated on clinic policies, procedures, and services, demonstrating knowledge and providing accurate information to patients and visitors.Accomplishment: Employee of the Month December 2023. Average number of answered calls ~ 850 per month.

- Efficiently schedule and dispatch drivers and equipment, employing coordination to guarantee delivery of goods to Amazon.- Establish clear communication channels with drivers, providing them with instructions, timely updates, and all necessary information pertaining to their assignments.- Address and resolve any issues or challenges related to loads, drivers, or trucks, demonstrating strong problem-solving abilities and a proactive approach to ensure smooth operations.- Maintain close contact with Amazon support, promptly escalating any concerns or complications and meticulously documenting delays to facilitate resolution.- Maintain records of loads, driver activities, and other relevant data, ensuring compliance with requirements and providing a reliable reference for future analysis or audits.- Exercise monitoring of Electronic Logging Devices (ELD), closely scrutinizing driver Hours of Service (HOS) to identify and prevent any potential violations, ensuring adherence to legal and safety standards.

- Supervise home health aides' visits to patients through the CRM system.- Engage in telephone conversations with patients and home attendants to provide assistance in addressing their inquiries.- Establish communication with hospitals, adult daycare centers, rehabilitation centers, and patients' family members.- Utilize our database to search for replacement home attendants in instances of sick leaves, days off, vacations, or refusals.- Utilize the CRM system to manage schedules, visits, onboard new home attendants, and handle shift changes.- Generate reports and documentation regarding any modifications to the patient's schedule or health status.Accomplishment: was able to staff 76% of cases, that were opened during my shifts