Customer Support Representative
Current- Efficiently manage and prioritize incoming phone calls, inquiries, and messages, ensuring prompt and accurate routing to the appropriate healthcare professionals or departments.- Schedule patient appointments accurately, utilizing the clinic's appointment management system and adhering to scheduling guidelines and protocols.- Verify patient information, insurance details, and necessary documentation, ensuring data accuracy and compliance with privacy regulations.- Maintain and update patient records and electronic health information, following established protocols for confidentiality, data integrity, and record management.- Assist patients with completing necessary forms and paperwork, offering guidance and support to ensure accurate and complete documentation.- Coordinate and communicate with medical staff, nurses, and doctors regarding patient arrivals, cancellations, rescheduling, or any changes to appointments or procedures.- Handle and resolve patient concerns, complaints, or inquiries in a professional and empathetic manner, escalating issues to the appropriate individuals when necessary.- Stay updated on clinic policies, procedures, and services, demonstrating knowledge and providing accurate information to patients and visitors.Accomplishment: Employee of the Month December 2023. Average number of answered calls ~ 850 per month.
