- Regulatory Compliance: Ensure Binance's operations adhere to all relevant laws, regulations, and industry standards related to cryptocurrencies, financial services, and anti-money laundering (AML) requirements;- Policy Development: Create and maintain internal compliance policies and procedures to guide customers in meeting regulatory obligations;- Risk Assessment: Identify potential compliance risks and work with relevant teams to implement risk mitigation strategies and controls;- Prepare compliance reports for management and regulatory authorities as required;- Incident Management: Investigate and resolve compliance-related incidents and violations. Implement corrective actions to prevent recurrence;- Due Diligence: Perform due diligence on business partners, vendors, and customers to assess compliance risks associated with business relationships;- Regulatory Liaison: Establish and maintain communication with regulatory authorities, responding to inquiries and ensuring compliance with regulatory requests;- Data Protection: Oversee data protection and privacy compliance initiatives to safeguard customer information and adhere to relevant data protection laws;- AML and KYC Compliance: Ensure proper implementation of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes, including customer onboarding and transaction monitoring;- Internal Reporting any potential compliance issues and establish mechanisms for anonymous reporting to ensure a strong compliance culture;- Industry Awareness: Stay up-to-date with changes in regulatory requirements and industry best practices, and proactively adapt Binance's compliance program accordingly.

- **Handle high volume live chat and other online tools**> Handling appeals, tickets in HelpDesk- Provide accurate, valid and comprehensive information of the platform Terms;- Following communication procedures, guidelines, and policies helping customers to navigate trough Platform;- Support other business units with customer liaison, accurately document customer requests;- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution;- Going the extra mile to engage customers in p2p crypto processes and clarifying the matter for them;- Working with crypto, P2P appeals and disputes;- Helping to investigate fraud and violations;

- Cold calling;- Cold mailling;- Handled formal requests on the projects;- Searching for new leads;- Got along with the clients;- Built long-term relationships with clients;- Accounting duties;- Filling in and finalizing the partner database in CRM;- Monitored conversions, advertisements, and bids daily;- Kept statistics;- Analysis of the current situation and the work done;

- Responded to customer queries in a timely and accurate way;- Assisted in solving customer problems and current issues;- Made outgoing calls to clients (work with scripts);- Ensured the timely and successful delivery of solutions according to customer needs and objectives;- Resolved customer queries and product or service problems by clarifying the customer's complaint;- Made daily reporting;