- Developing long-lasting relationships with mortgage brokers and helping them bring business to NatWest

- Developed knowledge of the whole of market mortgage products and interest rates to provideappropriate mortgage advice to clients- Building relationships with clients, business development managers, solicitors and estate agents tohelp the business grow and increase the client base- Taking ownership of managing my pipeline from mortgage application to completion ensuring highstandards of service throughout the process

- Completed mortgage interviews and detailed fact finds to identify clients’ needs and provide themwith suitable advice- In a strict industry, complying with the bank’s regulations and policies when providing mortgageadvice- Developed interpersonal and communication skills to build rapport with clients to gain their trust

- Managed my own workflow to ensure I always met the daily target of underwriting 10 newbusiness applications- Liaised with brokers, business development managers and the post-offer team to deliver rightoutcomes for everyone- Developed attention to detail when analysing confidential documents such as bank statements andbusiness accounts

- Day to day running of a team of mortgage administrators- Prepared and managed reports to track team and individual targets and performance- Delegation of tasks daily / weekly between the team members based on their skillset to ensure thatall individual and team targets are met

- Communicated with clients and colleagues to respond to queries timely and professionally- Assisted clients with their day-to-day banking needs such as new accounts, online payments, debitcard activations and updating clients’ personal information- Liaised with Customer Care and Complaints department to understand the nature of the mostfrequent issues to reduce the number of complaints and provide better customer service