Hotel Front Office Manager
Lumiere Boutique Hotel
• Front desk duties.• Guest relations: handled requests, complaints, and feedback on various platforms. Contributed to the increase of positive reviews on booking.com and amount of returning guests.• Supervised the Front Office department, housekeeping service, and maintenance staff.• Managed staff training: housekeepers and receptionists. Trained 12 employees.• Concierge services: performed personal guest assistance, restaurant and ticket reservations, and special event work assignments.• Streamlined document flow.• Navigated document management with partners: contract conclusion, agent's reporting, business correspondence, reconciliation, and mutual settlements.• Cash handling and POS.• TravelLine booking system.
Oct 2020 - Apr 2023
