Denis Volkov Email & Phone Number

Tbilisi, Georgia

EMEA

Managing Sales Engineering, Professional Services and Technical Account Management organizations.- Reframing the way we approach prospects & customers by data-driven frameworks- Building the team for high quality technical consultancy for deals by making Sales Engineering working together with the Professional Services organization- Overseeing Services.

EMEA

Managing Professional Services organization - customer projects, frameworks, people.Overseeing Services portfolio, including services P&L, saleskits and sales enablement.Rolling out new practices, including Migrations and Managed Services.

San Francisco, CA 94105

Building the next-gen Managed Services organization. Creating new packaged service offering, blending Professional Services & Managed Services together.I’m a practice leader, responsible for everything around this service - including market analysis, value proposition, offer design, P&L, sales kit and sales trainings, building the team, designing the.

Novosibirsk Region, Russian Federation

Setting up new global organization of Service Delivery Managers in North America, LATAM, EMEA and APAC regions. This team is designed to provide governance on the service delivery quality together with contract and opportunity management.Responsibilities: - Operational frameworks design- Contract development- Managing customers relationship- Opportunity.

Novosibirsk Region, Russian Federation

Leading a project of global services transition.Outsourcing project plan development and executionAssigning roles and responsibilitiesRisk and issue managementTracking several project areas:- Tools- People- Processes- CustomersCompensation and attrition managementExec level status updates and communicationAchievements: project completion in time; service.

Novosibirsk Region, Russian Federation

• Ingram Micro Cloud is building solutions that enable Service Providers, Telecoms and Hosters to enter Cloud services market and successfully grow there. I am managing the team of experts who help these guys with.
• Manage Account Managers in a team, providing coaching assistance, help with resource and time management, guidance on processes and workflow;
• Leading the team through merge and acquisition times; being a loyal change agent
• Helping to understand talents, strong points and weaknesses; realizing employees existing potential and resources to help each other to grow
• Track team’s performance;
• Crisis / escalation management: aside from being the escalation point for Premier Support customers, I have great experience in driving crisis- / stress-communication on top-management level

Novosibirsk

Responsibilities:- Take over key partner platform launch project- Act as a full-scale Project Manager in addition to regular Regional Lead duties- Drive platform launch project through key milestones towards the go-live date- Coordinate teams and organize communication within both companies- Exec status reportingAchievements:Successfully launched first.

Novosibirsk Region, Russian Federation

• Responsible for leading a team of Technical Account Managers and working with TAMs' customers; be the escalation point for Premier Support customers, help TAMs drive business critical cases and help to build and.
• Manage TAMs in a team and provide coaching assistance, help with resource and time management, guidance on TAM processes and workflow;
• Track team’s performance;
• Follow up and respond on customer’s and internal escalations;
• Build and improve internal Premier Support processes: initiate and lead tasks, projects and assignments
• Develop contracts and agreements: scopes of work and support contracts

Specialist, Business Administration And Management, General

Activities and Societies: Debate Team, Oratory Classes, Parliament Debates organizer, Novosibirsk Best Karl Popper Debates Speaker of 2002.

Education record