Denis Zhilko Email & Phone Number

Led the transformation of our platform into a comprehensive workspace, aligning development with business and user needs using a data-driven approach. Managed a product backlog of over 50 items, drove growth by implementing AI technologies (a company first) and launching 10 key features, informed by user engagement (leveraging over 100 pieces of feedback and usability tests with 20+ participants). This boosted user engagement, leading to a 25% adoption increase and doubled our user base to 4 groups. Streamlined onboarding and workflows improved communication efficiency by 30% with new chat and notification features, reducing external tool dependency and enhancing security. These enhancements optimized cross-departmental collaboration and operational capacity, significantly impacting the platform’s growth and efficiency.

Espoo, Finland

Shaped product strategy with market and customer analysis, harmonizing stakeholders around a unified product vision and tightly aligning with market needs. Prioritized innovative features based on industry trends, strengthening our competitive position.

Dubai, United Arab Emirates

Spearheaded a growth strategy, achieving a 15% boost in annual revenue, grounded in thorough market research and competitive analysis. This base work meticulously positioned our hostel as the top choice for travelers. Developed a comprehensive knowledge base to streamline staff onboarding and maximize operational efficiency. Central to our approach was placing customer feedback at the forefront; through targeted interviews and surveys, we gathered essential insights that directly informed our service refinement and swift issue resolution. We launched an innovative budget travel guide with real-time route planning, markedly elevating customer engagement and satisfaction. Additionally, our extensive review of reservation channels influenced the rollout of a user-friendly website, simplifying the booking experience and significantly enhancing our online visibility. These strategic initiatives ensured a seamless customer experience, solidifying our commitment to hospitality excellence.