• Coordinate team’s interaction with Sales, Pricing and Revenue Recognition. Responsible of securing pricing guidelines are follow.• Escalation resource for questions or issues coming from regional and/or market unit entities.• Primary point of contact for coordination of overall team activities.• Ensure internal and external queries are address within the agreed Service Level Agreement.• Anticipate problems and initiate actions to resolve them using professional concepts… Show more • Coordinate team’s interaction with Sales, Pricing and Revenue Recognition. Responsible of securing pricing guidelines are follow.• Escalation resource for questions or issues coming from regional and/or market unit entities.• Primary point of contact for coordination of overall team activities.• Ensure internal and external queries are address within the agreed Service Level Agreement.• Anticipate problems and initiate actions to resolve them using professional concepts, company policies and procedures.• Drive efficiency and process improvements.• Support on projects, reporting and monitoring activities.• People Management (Building the team, creating the future, managing performance, developing people). Show less

- Reviewing and approving deals for SAP Customers and Partners- Preparing contracts for submission to SAP customers and potential customers: Responsible for drafting, modifying and finalizing contract and licensing agreements- Providing contract amendments for non-revenue generating issues (Terminations, Maintenance Transfers etc.).- Close cooperation with internal Sales, Pricing, and Revenue Recognition teams during the drafting and negotiation process- Reviewing and… Show more - Reviewing and approving deals for SAP Customers and Partners- Preparing contracts for submission to SAP customers and potential customers: Responsible for drafting, modifying and finalizing contract and licensing agreements- Providing contract amendments for non-revenue generating issues (Terminations, Maintenance Transfers etc.).- Close cooperation with internal Sales, Pricing, and Revenue Recognition teams during the drafting and negotiation process- Reviewing and interpreting contracts terms and conditions and verifying compliance with internal policies- Contributing to on time processing of customer sales orders into SAP systems- Active quarter-end and year-end close deal support to the sales community in a highly dynamically driven environment Show less

- Course creation and maintenance- Processing course registrations for SAP Education products- Invoicing, issuing cancellations and credit notes- 1st level query and complaint management- Support the hotline (incoming calls) - Close cooperation and communication with external and internal customers- Preparation of period close

- Managing an international portfolio of customers located in France, Greece, Africa, Israel and Latin America- Supporting clients through all the sale life cycle : Providing information regarding estimated production date, pricing and technical requirements, booking orders, invoicing and monitoring receivables- Communication with production plants internal departments such as Sales Support, Planning, Logistics and Finance in order to maximise the efficiency and the quality of the… Show more - Managing an international portfolio of customers located in France, Greece, Africa, Israel and Latin America- Supporting clients through all the sale life cycle : Providing information regarding estimated production date, pricing and technical requirements, booking orders, invoicing and monitoring receivables- Communication with production plants internal departments such as Sales Support, Planning, Logistics and Finance in order to maximise the efficiency and the quality of the service provided to the customer- Dealing with customer enquiries regarding new products and processing their requests for certificates and other documents- Processing customer complaints Show less