Denisa Munteanu Email & Phone Number

Los Angeles, California

LBPM is a full-service real estate management firm that handles multi-family residential and commercial properties throughout Southern California and Arizona.

București, România

Deutsche Telekom is one of the world's leading integrated telecommunications companies, with some 143 million mobile customers, 31 million fixed-network lines, and more than 17 million broadband lines.Deutsche Telekom is present in around 50 countries. With a staff of some 230,000 employees throughout the world, we generated revenue of 60.1 billion Euros in the 2013 financial year, over half of it outside Germany.Responsibilities: • Contacting customers who declare their intention… Show more Deutsche Telekom is one of the world's leading integrated telecommunications companies, with some 143 million mobile customers, 31 million fixed-network lines, and more than 17 million broadband lines.Deutsche Telekom is present in around 50 countries. With a staff of some 230,000 employees throughout the world, we generated revenue of 60.1 billion Euros in the 2013 financial year, over half of it outside Germany.Responsibilities: • Contacting customers who declare their intention to terminate the service contract with Telekom, according with operating procedures in force• Contacting customers who declare their intention to terminate the service contract with Telekom, according with operating procedures in force• Identifies correctly the customer requirements, provide professional answers, actively involved in resolving issues raised by customers, keeping a friendly and professional tone for the entire duration call;• Use working applications properly, in order to offer complete information about customer requirements. Show less

București, România

Responsibilities: • Use the management and customer relationship system and MVTS II system • Reporting to the finance department regarding post-paid invoicing services • Preparing invoices and checking payments received from customers • Analyzing and monitoring the payment and set the terms of payment • Cooperation with the commercial department in order to implement the customized offers • Cooperation with the commercial department in order to implement the customized… Show more Responsibilities: • Use the management and customer relationship system and MVTS II system • Reporting to the finance department regarding post-paid invoicing services • Preparing invoices and checking payments received from customers • Analyzing and monitoring the payment and set the terms of payment • Cooperation with the commercial department in order to implement the customized offers • Cooperation with the commercial department in order to implement the customized offers • Managing and supervising the activities of the customer support team providing a high standard of quality in customer service • Daily activity reports • Takeover of the problems / complaints from customers and forwarded to departments in charge • Implement rapid, complete and correct the working procedures for all cases specific to each department • Establish and maintaining the communication and good working relationships within the team • Support for new colleagues to fit successfully in our team Show less

București, România

Responsibilities: • Taking over the phones and emails received from clients with different alerts and solving them • Advising clients who intend to buy the company's products • Check payments made by the customer / tracking cashing / service activation • Applying the knowledge gained in training sessions and use applications developed for identifying VoIP problems, providing an immediate solution to the clients • Offering customer support for device configuration so the… Show more Responsibilities: • Taking over the phones and emails received from clients with different alerts and solving them • Advising clients who intend to buy the company's products • Check payments made by the customer / tracking cashing / service activation • Applying the knowledge gained in training sessions and use applications developed for identifying VoIP problems, providing an immediate solution to the clients • Offering customer support for device configuration so the service will be functional • Participate at the projects / activities of the department, according to the distribution made by direct supervisor • Maintaining confidentiality of customer and the Company pursuant to the internal rules Show less

Master'S Degree In Human Resource Management, Human Resource Management

Bachelor Of Science In Sociology (2005-2008), Organizations Management