Denisa Gacki Email & Phone Number

Woodbridge, NJ

• Coordinated, identified and monitored application and preserved user’s data for company’s “Wind-down project” through developing retention plan for data as per business requirements and identifying options to trade-in.
• Migrated telecommunication from multiple vendors (AT&T, Level 3, Verizon, MCI, Sprint), consolidating all to single provider (MetTel).
• Served as liaison for MOL’s US Procurement, during deployment of Common Accounting System (Microsoft Dynamics AX), ensuring open communications between all business stakeholders and supporting staff for global.
• Setup, implemented and monitored new audit process while ensuring clear communication practices while facilitating communication between Concur Technologies and MOL’s Accounting department during audit migration of.

Edison, NJ

• Acted as primary Customer Service Business Process Liaison for North America, Panama and Mexico users.
• Worked closely with other global business process teams in Europe, Asia and South America instituting internal system improvements as well as performing development, implementation and enforcement of business processes.
• Coordinated user acceptance testing of regional, national and global projects and conveyed customer feedback to Development Group, resulting in 8 platform improvement releases.
• Facilitated transition of work to offshore India locations with creation of process procedures, service-level agreements (SLAs), workflows and logistics training, related to import, export and documentation.

Edison, NJ

• Provided strategic leadership and direction for technical staff of 7 employees and supporting 500-user organization. Collaborated with executive management and directed long-range planning for $1M budget.
• Purchased, acquired and installed company-wide rollout of air-cards, cell phones, desk phones, computers, faxes and printers enabling seamless communications throughout organization.
• Partnered with multiple vendors negotiating contracts (e.g. CDW, AT&T, Verizon, Unitech), thereby creating ~$60K in savings.
• Improved Helpdesk responsiveness through creating SLAs between departments along with analyzing and documenting traffic flow that devised correct staffing solution with minimal increase in staff.
• Streamlined and established best practice operations by as result of contributing to company’s IT standards and procedures.
• Completed multiple projects effectively, requiring move of 50+ users to new office locations, executing verification of connectivity and ensuring all required systems in place and fully functional.

Edison, NJ

• Provided 24x7 global support for hardware and software issues for a global multi-user environment (500+ users in USA, Mexico, Panama, South America, Caribbean and Canada).
• Liason between multiple departments in providing and monitoring Network Security.

Bachelor'S Degree, Finance, General

Associate Of Science (As), Computer Science

Diploma, Project Management

Diploma, Computer And Information Sciences And Support Services