Denis Giles Email & Phone Number

Chatham, Ontario

• Ensured compliance with Ministry regulations and Lifesaving Society standards to have effective alert lifeguards and swim instructors. Planned and led regular training to observe National Lifeguard skills and customer service.• Co-led implementation of updated Ontario Pool Regulations requirement. Oversaw a team of 11 peers to complete work tasks, created and modified reporting forms, and audited 11 aquatics sites for compliance.• Led projects during pandemic closures to have updated… Show more • Ensured compliance with Ministry regulations and Lifesaving Society standards to have effective alert lifeguards and swim instructors. Planned and led regular training to observe National Lifeguard skills and customer service.• Co-led implementation of updated Ontario Pool Regulations requirement. Oversaw a team of 11 peers to complete work tasks, created and modified reporting forms, and audited 11 aquatics sites for compliance.• Led projects during pandemic closures to have updated and effective resources ready for fall 2021 re-opening, resulting in consistent training and procedures across 9 pools to ensure compliance with all governing organizations.• Partnered with various community members, including New Beginnings Brain Injury Rehab, Ecole Pain Court Secondaire Swim Team, and Chatham Y Pool Sharks Swim Team, and coordinated with City of Chatham Aquatics to complement their programming.• Organized rolling registration swimming lessons for 700 children per week by connecting with parents, ensuring staff consistency, and managing online reporting. Show less

Windsor, Ontario

• Managed a team of 2 supervisors and 45 employees in recreation and collaborated with childcare services and diverse newcomer programs.• Oversaw a $1.5M operating budget, guiding department leads on priorities, revenue generation, and decreasing expenses.• Established or inherited community partnerships to benefit organizations, including St. Clair College and local schools.• Managed the closing of the aquatics department for various reasons, which included laying off 15 employees.

Chatham, Ontario, Canada

• Oversaw three supervisors and up to 60 frontline employees to support members in a 48,000 sq. ft facility.• Oversaw a $1M budget, produced a positive variance for 2012 contribution, and increased member satisfaction by 6% from 2011 to 2012.

Alliston, Ontario, Canada

• Managed up to 50 employees to service a 700-member fitness club and guest recreation area within a 70,000 sq. ft. facility with a pool, games area, tennis courts, and banquet hall.

Chatham-Kent, Ontario, Canada

• Recruited, hired, trained, and scheduled up to 50 employees to service a 1,300-member fitness club with mechanical and staffing needs of two pools in a 350-room family resort.• Achieved a 19% fitness membership sales increase, managed a $300K annual budget, and led training and customer service programs to support deliverables.

Bracebridge, Ontario

• Enhanced a recreation equipment retail store's camp services program through organization and awareness in a short time. Sales and marketing projects included developing a customer service program and store brand redevelopment.

Bracebridge, Ontario, Canada

• Hired, trained and coordinated 50 staff to service over 1200 children annually at a traditional children’s camp.• Established and managed a new out trip program involving such activities as canoeing, scuba diving, mountain biking, and more.• Consistently placed in positions to manage the fine details of programs and administration.• Compiled lesson plans for a variety of recreational skills and activities.• Involved in many aspects of program development and execution.•… Show more • Hired, trained and coordinated 50 staff to service over 1200 children annually at a traditional children’s camp.• Established and managed a new out trip program involving such activities as canoeing, scuba diving, mountain biking, and more.• Consistently placed in positions to manage the fine details of programs and administration.• Compiled lesson plans for a variety of recreational skills and activities.• Involved in many aspects of program development and execution.• Negotiated with contracted instructors and clients.• Lead in 2003 and 2004 for new customer sales by preparing promotional material and attending camp fairs. Show less

Brampton, Ontario

• Implemented the creation of graphics for web sites and program interfaces for a company that catered to expanding businesses. • Communicated with clients and contributed to production meetings.

Mid-Management Development Training Program

Hospitality, Recreation And Tourism Diploma With Honours, Hospitality, Recreation & Tourism

Focus: Business Management, Tourism Trends, Human Resources, Event Planning, Leadership, Finance, Marketing