Denisa Mihai Email & Phone Number

Bucharest, Bucharest, Ro

Zürich, Zh, Ch

Zurich, Switzerland

Switzerland

As a Management Consultant at KPMG Switzerland, I specialize in leveraging Microsoft technologies to drive business transformation and process optimization. My expertise centers around Microsoft Copilot and Power Platform, focusing on Power Apps and Power Automate, as well as Microsoft AI solutions. I work closely with clients to develop and implement strategies that harness these technologies, enhancing efficiency and decision-making processes. My role involves analyzing business needs, designing customized solutions, and guiding organizations through the digital transformation journey with Microsoft's cutting-edge tools.

• Nurtured the Microsoft volunteer experience by building, organizing, and setting in motion community engagement strategies, projects, and events for Microsoft Volunteers (MVPs, power users, etc) within the DACH region for Microsoft's largest online Community, with over one billion yearly views, 25 million members and thousands of threads of user-generated content per month.• Wrote and edited platform articles that received thousands of views, including launch communications, training materials and forum announcements in German or English that were further localized and published in all supported languages• Engaged directly with platform members, identifying influential Microsoft enthusiasts to recruit, train and enlist them in community roles, to help build community culture and encourage quality content, resulting in increased motivation and participation across products and languages. • Used metrics to track and audit the impact and success of engagement and communications. Collaborated with leadership and colleagues to achieve strategic goals that aligned with business objectives.• Collaborated closely with product support teams and community platform teams to provide customer insight that resulted in intuitive new features and optimized platform performance. • Built, grew and maintained a meaningful community environment on the German and English-speaking Microsoft Answers platform.

• Pro-actively researched social media platforms (blogs, forums, Twitter, Facebook etc.) for brand sentiment, relevance and influence, including customer queries & complaints• Identified trends on social media that contributed to creating a warning system for the entire Customer Care Team.• Provided proactive guidance to consumers requesting assistance with dealer, vehicle and product concerns / inquiries.• Reacted to messages, mentions and comments on GME specific social media sites (e.g. Facebook / Twitter) in a manner that lead up to a positive brand experience

Freiburg Area, Germany

Researched information, checked facts, edited and wrote texts in order to create content for the thomas-daily.de online platform.THOMAS DAILY is Germany’s leading provider of market information for the German real estate industry. It comprises all the necessary services and data on one platform, that continuously orients itself to the information needs of the market.

• Served as the link of communication between key customers and the internal team• Expanded the relationships with existing customers by continuously proposing solutions that met their objectives• Acquired a thorough understanding of key customer needs and requirements• Ensured the correct products and services were delivered to customers in a timely manner• Played an integral part in generating new sales that turned into long-lasting relationships with partners• Came up with relevant content to build and expand the company's marketing plans based on the latest industry trends• Carried out online and offline marketing campaigns in order to ensure a smooth sales process and a positive purchase experience;• Worked on consumer and market research (Google Analytics, PrestaShop Stats) recommending business building initiatives.

Bucharest, Romania

Wrote news drawn from different domains (mainly economic and social)Monitored various sources of information in order to create video newsParticipated in press conferences and eventsCreated reportages, interviews, stand-ups, thereby constantly improving the quality of the news journal.

Master Of Science - Ms, Business Administration (German Language)

Web Programming Course

HTML, CSS, PHP, MySQL

Radio, Television, And Digital Communication, Merit Scholarship, Ranked Top 3 Among 60 Participants

Mass Media Course sponsored by EU in partnership with City FM radio station and the Hyperion University - "Improving the professional.

Bachelor Of Arts - Ba, Journalism And Communication

Activities and Societies: Feature Article Writing Club, under the guidance of Prof. Univ. Dr. Cristian Florin Popescu

Radio And Television, Tv Reporter / Presenter

High School, Humanities/Humanistic Studies (English & German)