Denisa Palii Email & Phone Number

Berlin, Germany

• Managing registrations, changes to customer data, and resolving invoice requests for Amazon's facilities Benefits team;• Coordinating ordering processes, invoice verification and monthly report preparation;• Supporting budget control, performance analysis, complaint handling, supplier management, employee communication, and other facility team tasks.

Berlin, Germany

• Technical Support Excellence: Delivered exceptional technical support within a dynamic digital agency consultancy, promptly resolving client inquiries and tickets and contributing to client success;• Client & Agencies Collaboration: Led project-related client communication, fostering collaboration with partner agencies for seamless project execution;• Led end-to-end project coordination: Spearheaded strategy and execution of SoMe projects, from pitching, initiation to delivery;• Training & Tool Expertise: Designed and executed tailored training courses, providing essential support for proficient tool utilization, enhancing overall team capabilities;• Digital Transition Management: Spearheaded smooth transitions and rigorous testing of digital systems, ensuring optimal performance and user experience;• Digital Content Governance: Orchestrated end-to-end administration and maintenance of online content in diverse digital systems, optimizing CRM, content, product information, and media systems in PIMs, DAMs, etc.#DigitalMarketing #TikTok #YouTube #Wikipedia #html #Jira #Confluence #Figma #GA #GTM #KPO #MarTech #Miro #Confluence #SharePoint #Asana #socialmediastrategy #socialmediaexpert #SaaS #atlassian #feminism

Germany

• Tech Support Expert: Provided top-tier technical support for SMBs using Meta (Facebook and Instagram), leveraging CRM, Payment tools, Quip, Avaya, and Workplace for swift resolutions alongside managing escalation workflows;• Cross-Functional Collaboration: Excelled in cross-functional, asynchronous environments, surpassing SLAs and KPIs. Streamlined workflows, ensuring high service quality and productivity;• Onboarding Facilitator: Designed and delivered onboarding programs, personally training and guiding new colleagues for a seamless integration into the team;• Knowledge Base Contributor: Recorded tickets and enriched the knowledge base with technical insights, enhancing overall team knowledge.#CX #SocialMedia #SasS #SocialMediaPlatform #OnlineMarketing #TechnicalSupport #eCRM #OnlineSupport #RemoteTroubleshooting #FacebookAdsManager #FacebookAds #InstagramAds #Ads #BPO #ConversationalUserInterfaces(CUI) #Chatbots #ContactCentre #asynchronouswork #distributed #DistributedWork #DistributedCompany #RemoteTeam #cSAT #MarketingCampaigns #AdvertisingCampaigns #CampaignManagement #paidsocial #metabusinessmanager #digitalcustomerexperience #TechSupport #Ticketing #ServiceDesk #Helpdesk #paidmediacampaigns #paidadvertising #adserving

Berlin, Germany

• Conference Development Strategist: Spearheaded the development of high-level conferences, securing senior industry delegates and sponsors through strategic cold-reach approaches;• Strategic Event Leadership: Set the strategy for the event series, collaborating with cross-functional teams and stakeholders until company insolvency. Ensured alignment with overarching business objectives for each conference.#engagement #leadgeneration #crm #conferences #eventmanagement #eventindustry #managedevents #commercialexcellence #revenuegrowth #revenuegeneration #zoho

Berlin Area, Germany

• Client Service Champion: Led 'on-time' client service initiatives, ensuring passenger safety, assistance, and first aid until industry challenges arose due to the COVID period;• Exceptional Performance: Consistently exceeded customer and sales KPIs, earning recognition for success across multiple product lines. Responsible for 50 passengers on a duty-to-duty basis.• Efficient Operations: Demonstrated efficiency in planning and prioritizing activities in a fast-paced, dynamic environment. Utilized tools like Zendesk and VPos to streamline processes.#Sales&Marketing #EuropeanLanguages #Aviation #Airline

Czech Republic & Italy

• Diverse Activity Coordinator: Coordinated and led dynamic group activities for 5-30 international children, ensuring engagement and cultural diversity within the learning environment;• Community Engagement: Orchestrated team-building events, fostering a sense of community and promoting relationship-building among international students;• Teacher: Rigorously monitored and assessed students' academic progress within international boarding institutions, providing targeted support for individual growth and achievement.#FacilitationSkills #PresentationSkills #TrainingSkills #Teachingskills #CoordinatingSkills #PlanningSkills #OrganizingSkills #InterculturalAwareness #InterculturalCommunication #communitymanagement

Doha, Qatar

• World-Class Hospitality Expert: Delivered exceptional hospitality, fostered successful customer relationships, and managed competing demands in a high-performing client-facing role. • Creative Problem Solver: Excelled in creatively solving situations within global, high-performing, diverse teams of 7-20 members. Under a legal responsibility for the safety and comfort of 50 passengers on a duty-to-duty basis.• Global Brand Ambassador: Represented the company worldwide, promoting its image and services. Upheld high-quality and etiquette standards, contributing to an exceptional passenger experience.#CustomerExperience #InternationalBusiness #ServiceIndustry #Excellence #Outstandingresults #B2C #RelationshipBuilding #WorldClassCustomerService #CustomerOriented #CustomerCentric #PeopleOriented #CustomerJourneys #CustomerEngagement #CustomerSuccess #CustomerSuccessManagement #CustomerRetention #ServiceOrientation #AgileTeams #HighPerformingTeams #PerformanceManagement #TimeManagementSkills #CustomerRecovery #QualityManagement #QualityofService(QoS) #HORECA #TravelManagement #FeedbackCulture #hospitalityindustry #hospitality

Bucharest, Romania

• Customer Support Excellence: Provided top-tier support to retail customers, delivering information on policies, products, and services with excellent phone etiquette. Utilized ERP/CRM/MS Office suite tools for efficient assistance;• Financial Transaction Expert: Executed flawless financial transactions and offered technical support, troubleshooting card payments, alternative options, and internet banking. Applied policies and procedures using Enterprise Software (ERP)/CRM in RO, ENG, or TR languages;• Efficient Service Resolution: Researched and resolved service-related situations by collaborating with internal departments (internal audit, finance, controlling, etc.) in a fast-paced, office environment.#SMB #Retail #CustomerfocusedService #CustomerSatisfaction #ClientRequirements #CustomerServiceOperations #CustomerCare #CustomerSupport #CustomerContact #ClientRetailOperations #RetailOperations #RetailExcellence #CustomerExperience #CallCenter #CustomerCenter #ComputerLiteracy #OfficeSoftware #ClericalSkills #FinancialServices #ProductMarketing #ProblemSolving #OperationalEfficiency #EscalationManagement #PhoneEtiquette #TelephoneManner #BackOffice #bfsi #fintech #kyc

Bucharest, Romania

• Strategic Support Specialist: Provided crucial support to a family business and the Managing Director. Contributed to day-to-day operations and strategic initiatives, from initiation and planning to growth and successful event closures;• Stakeholder Relationship Expert: Cultivated and managed relationships with diverse internal and external stakeholders, leading 2-3 people teams. Directed planning, prioritization, and flawless execution;• Event Management Proficiency: Coordinated the end-to-end management of customer events, from creation and budgeting to development and execution. Successfully executed events with up to 200 participants, ensuring seamless experiences.#ExecutiveSupportandManagement #AccountManagement #KeyAccountManagement #ClientDevelopment #Entertainment #BusinesstoBusiness #B2B #OfficeManagement #BusinessAdministration #Generaladministration #KeyAccounts #ProcessImprovement #Consultativeselling #BusinessProcessImprovement #Crossfunctionalcoordination #OrganizationSkills #BusinessDevelopment

German B2

Practitioner Coach Diploma, Coaching

Activities and Societies: IAPCM, ILM, CCEU Extensive course of study. Substantial demonstration of coaching knowledge and skills.

Life And Work Place Skills Coach Training, Icf/Ilm 3/Acsth

ICF Approved 32 hours Coach Specific Training

Service & Sep Excellence Program

Bachelor'S Degree, Economic Management

Activities and Societies: • Thesis on ''Motivational System''; • Operational Excellence mindset. Communication and Negotiation.