Denisa Palii Email & Phone Number

Berlin, Germany

• Managing registrations, changes to customer data, and resolving invoice requests for Amazon's facilities Benefits team;
• Coordinating ordering processes, invoice verification and monthly report preparation;
• Supporting budget control, performance analysis, complaint handling, supplier management, employee communication, and other facility team tasks.

Berlin, Germany

• Technical Support Excellence: Delivered exceptional technical support within a dynamic digital agency consultancy, promptly resolving client inquiries and tickets and contributing to client success;
• Client & Agencies Collaboration: Led project-related client communication, fostering collaboration with partner agencies for seamless project execution;
• Led end-to-end project coordination: Spearheaded strategy and execution of SoMe projects, from pitching, initiation to delivery;
• Training & Tool Expertise: Designed and executed tailored training courses, providing essential support for proficient tool utilization, enhancing overall team capabilities;
• Digital Transition Management: Spearheaded smooth transitions and rigorous testing of digital systems, ensuring optimal performance and user experience;
• Digital Content Governance: Orchestrated end-to-end administration and maintenance of online content in diverse digital systems, optimizing CRM, content, product information, and media systems in PIMs, DAMs.

Germany

• Tech Support Expert: Provided top-tier technical support for SMBs using Meta (Facebook and Instagram), leveraging CRM, Payment tools, Quip, Avaya, and Workplace for swift resolutions alongside managing escalation.
• Cross-Functional Collaboration: Excelled in cross-functional, asynchronous environments, surpassing SLAs and KPIs. Streamlined workflows, ensuring high service quality and productivity;
• Onboarding Facilitator: Designed and delivered onboarding programs, personally training and guiding new colleagues for a seamless integration into the team;
• Knowledge Base Contributor: Recorded tickets and enriched the knowledge base with technical insights, enhancing overall team knowledge.#CX #SocialMedia #SasS #SocialMediaPlatform #OnlineMarketing #TechnicalSupport.

Berlin, Germany

• Conference Development Strategist: Spearheaded the development of high-level conferences, securing senior industry delegates and sponsors through strategic cold-reach approaches;
• Strategic Event Leadership: Set the strategy for the event series, collaborating with cross-functional teams and stakeholders until company insolvency. Ensured alignment with overarching business objectives for each.

Berlin Area, Germany

• Client Service Champion: Led 'on-time' client service initiatives, ensuring passenger safety, assistance, and first aid until industry challenges arose due to the COVID period;
• Exceptional Performance: Consistently exceeded customer and sales KPIs, earning recognition for success across multiple product lines. Responsible for 50 passengers on a duty-to-duty basis.
• Efficient Operations: Demonstrated efficiency in planning and prioritizing activities in a fast-paced, dynamic environment. Utilized tools like Zendesk and VPos to streamline processes.#Sales&Marketing.

Czech Republic & Italy

• Diverse Activity Coordinator: Coordinated and led dynamic group activities for 5-30 international children, ensuring engagement and cultural diversity within the learning environment;
• Community Engagement: Orchestrated team-building events, fostering a sense of community and promoting relationship-building among international students;
• Teacher: Rigorously monitored and assessed students' academic progress within international boarding institutions, providing targeted support for individual growth and achievement.#FacilitationSkills.

Doha, Qatar

• World-Class Hospitality Expert: Delivered exceptional hospitality, fostered successful customer relationships, and managed competing demands in a high-performing client-facing role.
• Creative Problem Solver: Excelled in creatively solving situations within global, high-performing, diverse teams of 7-20 members. Under a legal responsibility for the safety and comfort of 50 passengers on a.
• Global Brand Ambassador: Represented the company worldwide, promoting its image and services. Upheld high-quality and etiquette standards, contributing to an exceptional passenger experience.#CustomerExperience.

Bucharest, Romania

• Customer Support Excellence: Provided top-tier support to retail customers, delivering information on policies, products, and services with excellent phone etiquette. Utilized ERP/CRM/MS Office suite tools for.
• Financial Transaction Expert: Executed flawless financial transactions and offered technical support, troubleshooting card payments, alternative options, and internet banking. Applied policies and procedures using.
• Efficient Service Resolution: Researched and resolved service-related situations by collaborating with internal departments (internal audit, finance, controlling, etc.) in a fast-paced, office environment.#SMB #Retail.

Bucharest, Romania

• Strategic Support Specialist: Provided crucial support to a family business and the Managing Director. Contributed to day-to-day operations and strategic initiatives, from initiation and planning to growth and.
• Stakeholder Relationship Expert: Cultivated and managed relationships with diverse internal and external stakeholders, leading 2-3 people teams. Directed planning, prioritization, and flawless execution;
• Event Management Proficiency: Coordinated the end-to-end management of customer events, from creation and budgeting to development and execution. Successfully executed events with up to 200 participants, ensuring.

German B2

Practitioner Coach Diploma, Coaching

Activities and Societies: IAPCM, ILM, CCEU Extensive course of study. Substantial demonstration of coaching knowledge and skills to.

Life And Work Place Skills Coach Training, Icf/Ilm 3/Acsth

ICF Approved 32 hours Coach Specific Training

Service & Sep Excellence Program

Bachelor'S Degree, Economic Management

Activities and Societies: • Thesis on ''Motivational System''; • Operational Excellence mindset. Communication and Negotiation in.