Denisa Palii
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Denisa Palii Email & Phone Number

Customer Success multitalent, certified B2-C1 german level at JLL
Location: Berlin, Berlin, Germany 9 work roles 5 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
JLL
Role
Customer Success multitalent, certified B2-C1 german level
Location
Berlin, Berlin, Germany
Company size

Who is Denisa Palii? Overview

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Denisa Palii is listed as Customer Success multitalent, certified B2-C1 german level at JLL, a company with 60122 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Denisa Palii.

Denisa Palii previously worked as Customer Support Specialist (Amazon account) at Jll and International Support Specialist (Essity account) at Ctrl Qs Gmbh. Denisa Palii holds German B2 from Telc.

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JLL

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Profile bio

About Denisa Palii

Nice to virtually meet you. :)On my journey through diverse international service-oriented roles across the EMEA region I've amassed a wealth of experiences.At the heart of my professional narrative lies a versatile skill set—a 'golden thread' weaving through the tapestry of my career though:• Communication and Active Listening• Adaptability and Resilience• Problem Solving• Organization and Time Management• Teamwork and Collaboration• Attention to Details• Self-Leadership• Continuous LearningThese skills, the foundation of my approach, have proven invaluable in addressing a myriad of challenges and seizing opportunities. Whether contributing to my family's startup, collaborating with NGOs, or navigating roles within 10,000+ employee corporations, I've cultivated a cross-functional perspective across diverse domains. My key values lie within my love of learning.Fluent in English and Romanian, I am also an intermediary multilingual in German (undergoing C1), while being A2 in Turkish, French, Italian, and Spanish.I thrive on a passion for global experiences, having explored over 46 countries (at least 24 hours) plus many more from an aircraft's door.. :) #talentberlin #berlin #DACH #talent #englishjobs #englishjobsinberlin #danke

Current workplace

Denisa Palii's current company

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JLL
Jll
Customer Success multitalent, certified B2-C1 german level
chicago, illinois, united states
Website
Employees
60122
AeroLeads page
9 roles

Denisa Palii work experience

A career timeline built from the work history available for this profile.

Customer Support Specialist (Amazon Account)

Current
Jll

Berlin, Germany

  • Managing registrations, changes to customer data, and resolving invoice requests for Amazon's facilities Benefits team;
  • Coordinating ordering processes, invoice verification and monthly report preparation;
  • Supporting budget control, performance analysis, complaint handling, supplier management, employee communication, and other facility team tasks.
Apr 2024 - Present

International Support Specialist (Essity Account)

Berlin, Germany

  • Technical Support Excellence: Delivered exceptional technical support within a dynamic digital agency consultancy, promptly resolving client inquiries and tickets and contributing to client success;
  • Client & Agencies Collaboration: Led project-related client communication, fostering collaboration with partner agencies for seamless project execution;
  • Led end-to-end project coordination: Spearheaded strategy and execution of SoMe projects, from pitching, initiation to delivery;
  • Training & Tool Expertise: Designed and executed tailored training courses, providing essential support for proficient tool utilization, enhancing overall team capabilities;
  • Digital Transition Management: Spearheaded smooth transitions and rigorous testing of digital systems, ensuring optimal performance and user experience;
  • Digital Content Governance: Orchestrated end-to-end administration and maintenance of online content in diverse digital systems, optimizing CRM, content, product information, and media systems in PIMs, DAMs.
Aug 2022 - Jul 2023

Customer Service Advisor (Meta Account)

Germany

  • Tech Support Expert: Provided top-tier technical support for SMBs using Meta (Facebook and Instagram), leveraging CRM, Payment tools, Quip, Avaya, and Workplace for swift resolutions alongside managing escalation.
  • Cross-Functional Collaboration: Excelled in cross-functional, asynchronous environments, surpassing SLAs and KPIs. Streamlined workflows, ensuring high service quality and productivity;
  • Onboarding Facilitator: Designed and delivered onboarding programs, personally training and guiding new colleagues for a seamless integration into the team;
  • Knowledge Base Contributor: Recorded tickets and enriched the knowledge base with technical insights, enhancing overall team knowledge.#CX #SocialMedia #SasS #SocialMediaPlatform #OnlineMarketing #TechnicalSupport.
Mar 2021 - Feb 2022

Sales Executive - Remote

Berlin, Germany

  • Conference Development Strategist: Spearheaded the development of high-level conferences, securing senior industry delegates and sponsors through strategic cold-reach approaches;
  • Strategic Event Leadership: Set the strategy for the event series, collaborating with cross-functional teams and stakeholders until company insolvency. Ensured alignment with overarching business objectives for each.
Nov 2020 - Feb 2021

Inflight Service Attendant

Berlin Area, Germany

  • Client Service Champion: Led 'on-time' client service initiatives, ensuring passenger safety, assistance, and first aid until industry challenges arose due to the COVID period;
  • Exceptional Performance: Consistently exceeded customer and sales KPIs, earning recognition for success across multiple product lines. Responsible for 50 passengers on a duty-to-duty basis.
  • Efficient Operations: Demonstrated efficiency in planning and prioritizing activities in a fast-paced, dynamic environment. Utilized tools like Zendesk and VPos to streamline processes.#Sales&Marketing.
Oct 2019 - Jun 2020

International Activities Coordinator

Cabella International School And Borotin International Camp

Czech Republic & Italy

  • Diverse Activity Coordinator: Coordinated and led dynamic group activities for 5-30 international children, ensuring engagement and cultural diversity within the learning environment;
  • Community Engagement: Orchestrated team-building events, fostering a sense of community and promoting relationship-building among international students;
  • Teacher: Rigorously monitored and assessed students' academic progress within international boarding institutions, providing targeted support for individual growth and achievement.#FacilitationSkills.
Apr 2016 - Dec 2017

International Inflight Service Attendant

Doha, Qatar

  • World-Class Hospitality Expert: Delivered exceptional hospitality, fostered successful customer relationships, and managed competing demands in a high-performing client-facing role.
  • Creative Problem Solver: Excelled in creatively solving situations within global, high-performing, diverse teams of 7-20 members. Under a legal responsibility for the safety and comfort of 50 passengers on a.
  • Global Brand Ambassador: Represented the company worldwide, promoting its image and services. Upheld high-quality and etiquette standards, contributing to an exceptional passenger experience.#CustomerExperience.
Nov 2012 - Jan 2015

Customer Care Officer

Bucharest, Romania

  • Customer Support Excellence: Provided top-tier support to retail customers, delivering information on policies, products, and services with excellent phone etiquette. Utilized ERP/CRM/MS Office suite tools for.
  • Financial Transaction Expert: Executed flawless financial transactions and offered technical support, troubleshooting card payments, alternative options, and internet banking. Applied policies and procedures using.
  • Efficient Service Resolution: Researched and resolved service-related situations by collaborating with internal departments (internal audit, finance, controlling, etc.) in a fast-paced, office environment.#SMB #Retail.
Oct 2008 - Oct 2012

Assistant Events Manager

Innovation Events

Bucharest, Romania

  • Strategic Support Specialist: Provided crucial support to a family business and the Managing Director. Contributed to day-to-day operations and strategic initiatives, from initiation and planning to growth and.
  • Stakeholder Relationship Expert: Cultivated and managed relationships with diverse internal and external stakeholders, leading 2-3 people teams. Directed planning, prioritization, and flawless execution;
  • Event Management Proficiency: Coordinated the end-to-end management of customer events, from creation and budgeting to development and execution. Successfully executed events with up to 200 participants, ensuring.
Jun 2007 - Sep 2008
Team & coworkers

Colleagues at JLL

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5 education records

Denisa Palii education

German B2

Telc

Practitioner Coach Diploma, Coaching

Noble Manhattan Coaching Ltd

Activities and Societies: IAPCM, ILM, CCEU Extensive course of study. Substantial demonstration of coaching knowledge and skills to.

Life And Work Place Skills Coach Training, Icf/Ilm 3/Acsth

Empower World

ICF Approved 32 hours Coach Specific Training

Service & Sep Excellence Program

Qatar Airways

Bachelor'S Degree, Economic Management

Activities and Societies: • Thesis on ''Motivational System''; • Operational Excellence mindset. Communication and Negotiation in.

FAQ

Frequently asked questions about Denisa Palii

Quick answers generated from the profile data available on this page.

What company does Denisa Palii work for?

Denisa Palii works for JLL.

What is Denisa Palii's role at JLL?

Denisa Palii is listed as Customer Success multitalent, certified B2-C1 german level at JLL.

Where is Denisa Palii based?

Denisa Palii is based in Berlin, Berlin, Germany while working with JLL.

What companies has Denisa Palii worked for?

Denisa Palii has worked for Jll, Ctrl Qs Gmbh, Concentrix, Engaged Communications, and Ryanair - Europe'S Favourite Airline.

Who are Denisa Palii's colleagues at JLL?

Denisa Palii's colleagues at JLL include James Thurman, Zuli Setiawan, Andrew Lara, Philip Ragland, and Luke Billiau.

How can I contact Denisa Palii?

You can use AeroLeads to view verified contact signals for Denisa Palii at JLL, including work email, phone, and LinkedIn data when available.

What schools did Denisa Palii attend?

Denisa Palii holds German B2 from Telc.

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