Denisa Palko Email & Phone Number

• Performed Manual Testing activities on both Web based and Mobile applications, maximized test coverage by translating project objectives into test scenarios.
• Executed a variety of test cases: Black Box, Gray Box, Smoke Testing, Functional Testing, CompatibilityTesting, Regression Testing, Ad-Hoc Testing for assigned User Stories.
• Identified, analyzed and reported software issues using Jira, collaborated with developers to resolve the issues and enhance stability.
• Conducted REST API testing using Postman, and independently learned to use the tool for optimalresults, demonstrating self-education skills.
• Performed back-end testing to ensure data consistency on the front-end, using SQL queries.

Round Lake, Illinois, United States

• Negotiated contracts with external providers, corresponded with freight brokers to agree on serviceprices and ensured delivery schedules.
• Ensured the quality and compliance of negotiated contracts, optimizing partnerships, which led to aremarkable 37% increase in acquisition of new contracts.
• Oversaw daily tasks, contributing to a 15% increase in efficiency and ensuring top-notch servicestandards by serving as a liaison among logistics, carriers, and customers.
• Determined the most cost-effective procedures and routes for shipments, managed load deliveriesby strategizing and implementing efficient planning.

Braşov, Romania

• Provided customer support for hardware installation & troubleshooting to 1500+ clients.
• Reduced call resolution time by 15% within the first 6 months through proactive problem-solving andeffective communication as a liaison between the company and its customers.
• Established and maintained strong relationships with hardware vendors, ensuring timelyprocurement of essential components and spare parts.