Denisa Palko Email & Phone Number

Chicago, Il, Us

• Performed Manual Testing activities on both Web based and Mobile applications, maximized test coverage by translating project objectives into test scenarios.• Executed a variety of test cases: Black Box, Gray Box, Smoke Testing, Functional Testing, CompatibilityTesting, Regression Testing, Ad-Hoc Testing for assigned User Stories.• Identified, analyzed and reported software issues using Jira, collaborated with developers to resolve the issues and enhance stability.• Conducted REST API testing using Postman, and independently learned to use the tool for optimalresults, demonstrating self-education skills.• Performed back-end testing to ensure data consistency on the front-end, using SQL queries.

Round Lake, Illinois, United States

• Negotiated contracts with external providers, corresponded with freight brokers to agree on serviceprices and ensured delivery schedules.• Ensured the quality and compliance of negotiated contracts, optimizing partnerships, which led to aremarkable 37% increase in acquisition of new contracts.• Oversaw daily tasks, contributing to a 15% increase in efficiency and ensuring top-notch servicestandards by serving as a liaison among logistics, carriers, and customers.• Determined the most cost-effective procedures and routes for shipments, managed load deliveriesby strategizing and implementing efficient planning.

Braşov, Romania

• Provided customer support for hardware installation & troubleshooting to 1500+ clients.• Reduced call resolution time by 15% within the first 6 months through proactive problem-solving andeffective communication as a liaison between the company and its customers.• Established and maintained strong relationships with hardware vendors, ensuring timelyprocurement of essential components and spare parts.