☛ Profile: A strategic, innovative and versatile global VP of customer experience development, branding, design implementation with skills transferable across all sectors. Senior hospitality and aviation leader. Personable, self-motivated, and flourishes when under pressure to apply common sense to tackle complex problems effectively. » Drives new investment, coupling responsiveness and delivery to achieve this» Creates a cohesive team by consistently developing skills of the team members» Influential senior management team member who orients matrix organisations, driving performance across global markets ☛ Keen to utilise versatile wealth of skills within a role preferably in the airline industry, hospitality or market research as a senior leader in customer experience, product and services development, customer insights and key account customer leadership, with a global remit.☛ Skills MatrixCustomer management | customer experience | customer development | customer engagement | service and product design | brand management | brand awareness | brand development | insight led customer journey mapping | franchisee development | team building | team development | people management | staff engagement | change management | change development | vendor management | vendor engagement | contractual management | performance management | performance development | budget control | budget management | leadership | customer journey mapping | key account management | performance management | strategic thinking | strategic planning | problem resolution | issue resolution | service improvement | brand consistency☛ Personal Attributes• Motivational, engaging and fair minded Head of Relationship Management• Supportive and respectful Customer Experience Director with a commanding presence• Focused, decisive and flexible with embedded global experience☛ STRENGTHS FINDER THEMES: ✯✯✯✯✯✯✯Restorative – Strategic – Command – Individualization – Learner