Denis Bosman Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Ca

● Provide strong leadership and guidance to the IT team, setting clear expectations and goals, and fostering a positive and collaborative work environment.● Develop and manage SLAs, setting clear expectations and upholding the highest standards of service delivery, response times, and performance metrics,● Implement robust incident and problem management processes to resolve issues, ensuring proper prioritization, tracking and escalations.● Establish robust change management processes to minimize disruptions caused by system changes or updates. ● Assess changes and share proper change control procedures with customers to help ensure business readiness and seamless execution.ITM is a trusted, leading, and award-winning IT service provider that delivers a comprehensive suite of IT services. We have been in business for 25 years and have a long history of providing world-class products, quality, and service excellence. We are a customer-centric company, and as a strategic partner, we provide a differentiated and positive customer experience. Our goal is to enable our customers to reach their goals through IT enablement. ITM is a one-stop shop for all your IT needs. By working with us, our customers optimize processes, enable efficiencies, enhance productivity, mitigate risks, and ultimately save money. As Information Technology Services Manager, I lead my team to provide the following exceptional customer service:● IT solutions consulting● Project deployment● Network installations● Lifecycle management● Managed services● Hardware & softwareWith ITM, as your IT provider, you’ll get a differentiated and positive customer experience. We put our customers at the forefront of everything we do and provide exceptional quality and service that allows you to see accelerated business growth and success. Our one-stop-shop services give our customers peace of mind in today’s fast-changing IT landscape. To learn more about ITM, visit https://itmission.com

Mississauga, Ontario, Ca

● Managed and maintained WAN for Reinhart Foods, at 4 locations. ● Provided up to third level of IT support to end-users, management, administration, warehouse, and dispatch. ● Created and managed user accounts in AD (Active Directory). ● Updated servers; firewalls and data protection, installing and updating antivirus software. ● Provided support over the phone and via remote access tools for first-level support. ● Performed on-site audits, identified exceptions, filed reports, and provided on-the-spot recommendations and long-term remedies and actions.

● Onboarded as first-level IT support and charged with administering primary client support, troubleshooting, and on-site repairs. Extensive efforts and operations were recognized and rewarded with expanded responsibilities and more challenging assignments.● Serve in an integral role by providing support to new hires in orientation, as well as organizing and facilitating training for new hires in small and highly effective training groups.● Furnish one-to-one coaching and mentoring to new hires to expedite the onboarding process and advance their development.● Operate as second and third-level support for client’s employees, including end-users, administrators, and management across the entire company.● Carry out the effective administration of client networks on an ad-hoc and consistent basis to achieve success.● Actively engage and participate in the life cycle management of clients’ IS, hardware, upgrades, operating systems, programs, applications, refreshment regularly (SLA), and emergency backups.● Conduct the monitoring and tracking of the progress on multiple activities, determining status, maintaining records, and dispensing status reports to a wide range of stakeholders, including clients, senior management, team leaders, and users.

Montreal, Qc, Ca

● Provided level II technical and IT support to a number of 200 MAC users deployed in LAN on three company locations across North America. ● Received requests for assistance and troubleshooting over the phone and via internet; opened tickets, performed tracking by updating logbooks and databases, performed initial and comprehensive diagnostics, devised instant and long-term solutions, followed up till final resolving and ticket. ● Created copies of MAC OS image system for end-users using Carbon Copy Cloner. ● Performed entries and operational updates on Zendesk customer service software and support ticketing system in full cycle of technical support from ticket creation to ticket closing. ● Managed corporate hardware and software assets using iTop asset management systems. ● Administered Office 365 for existing and new users: created accounts; provided access to online resources, shared mail boxes, updated account status and closed accounts when necessary.

● Installed electrical fixtures and systems according to the project requirements and specifications.● Wired commercial buildings, including stores and offices, to ensure proper electrical connectivity.● Troubleshot electrical issues and diagnosed problems in the wiring or electrical components.

Bachelor Of Informatics Technology In Business, Information Technology

Certificate Of Technician For Computers, Electrical And Electronics Engineering