Denis Bowen Email & Phone Number

Mountain View, Ca, Us

• Investigate and fix web and mobile a11y bugs throughout Google product codebases to improve access to users with disabilities• Leverage digital assistive technologies such as JAWS, NVDA, VoiceOver, and TalkBack to find, fix, and test a11y bugs • Collaborate directly with Google engineer product teams to improve WCAG 2.1 compliance for frontend user interfaces• Educate and inform Google product team developers on best coding practices for optimal accessibility compliance• Contribute a11y code fixes to open source Angular Components Github repository to improve access to for all Angular users• Design and implement automated a11y regression tests to internal Google products to prevent violations in new code changes

Round Rock, Texas, Us

• Perform bug fixes and add features to the front and back end of multiple application systems that is utilized by 1000’s of daily external users under Dell Financial Services• Work and resolve customer tickets by investigating, diagnosing, and fixing configuration and bug issues in several applications • Collaborate directly with business stakeholders to identify and enhance key areas of user experience for high customer satisfaction• Manage a legacy application in the process of retirement by applying security patches and code changes for legal compliance• Oversee DevOps of more than 20 projects in Gitlab by configuring CI/CD pipelines for smooth deployments and robust security

Austin, Tx, Us

• Worked with CFO and Business Analyst with querying customer data from SQL database for customer lifetime value projects• Created Python scripts and Excel macros to organize and map proprietary data with public data for future products to sell• Updated and cleaned Talroo’s Salesforce database to allow accounting system and Netsuite to communicate with each other• Assisted CEO with cleaning, mapping, and organizing any Excel files that were needing attention for quick delivery to meetings

• Resolved account, hardware, or software issues for faculty and students via phone or email to maintain integrity of client’s systems• Collaborated with Tier 2 specialists using ServiceNow to resolve unknown issues to keep amount of tickets solved at 100%• Informed clients on solutions to technical issues through one-on-one communication to educate them on how to fix said issues• Analyzed ticket data using Excel to improve agent procedures while using ServiceNow for better ticket quality and support

Austin, Texas, Us

• Spearheaded a new Business Development Representative program in response to needing to create new revenue for company• Created standard processes and procedures that current BDRs use to make calls in order to develop new client relationships• Leveraged NetSuite CRM to find patterns among clients in order to find services that would best meet the needs of the clients• Developed 40+ leads for sales representatives through phone calls that have netted $18,000 in revenue for the company

Seattle, Wa, Us

• Assisted Costco members with finding, loading, and running grocery items to ensure optimum customer service experience• Facilitated the flow of 1000+ of items a day through checkout lines by top-loading and bagging items to reduce member wait times• Stocked products and assisted managers with rearranging warehouse floor for morning walks to ensure a productive day of sales• Retrieved shopping carts from parking lot and helped members unload groceries from cart to car to ensure a friendly environment

Certificate, Computer Science

Management Information Systems, Business Administration And Management, General