Denis Burtsev Email & Phone Number

Belgrade, Serbia

Belgrade, Serbia

As a Team Leader: - Built and implemented the new Internship program that helped attract and develop young professionals within the Engineering department: described the attraction and mentorship process and steps; implemented the internship process in Jira; - Track and follow-up on the professional development process for interns: weekly syncs, 1-1s.

Belgrade, Serbia

- Support the production environment in AWS, resolve and prevent the issues- Migrated a large part of the infrastructure from bare-metal machines to AWS EC2 instances- Cover AWS infrastructure with Infrastructure-as-Code- Develop PoC for infrastructure improvements- Rebuilt and implemented the whole new internship program Technologies and tools: AWS.

- Supported environments in AWS and Alibaba Cloud production; testing in each environment, developed the environment in AWS- Ensured complete Infrastructure-as-Code coverage- Built and kept up-to-date the CI/CD pipelines for all environments- Supported developers with the infrastructure-related issues- Helped hire and mentor new team members: identified.

- Built a solid support team in order to provide the best support for our customers - Designed the whole hiring and training process for new and existing employees- Provided full circle customer support for the end-clients via email, custom ticket service and live chats- Built and managed the support knowledge base in order to improve the onboarding.

- Maintained the AWS infrastructure in 3 environments - development, testing and production- Built CI/CD pipelines using BitBucket pipelines to deliver the product as quickly as possible- Supported developers and help them with code deploy, managing requirements, storing the artifacts (AWS Elastic Container Registry)- Developed the monitoring system using.

- Supported the production and testing environments (CAS-servers, Debian/Windows server based) - Provided customer support for the corporate clients via Jira, email, Skype and phone- Configured the monitoring systemTechnologies and tools: Debian-based / Windows-based machines, Zabbix, Shell scripting, Docker/Docker-compose

- Supported several testing environments (Debian/Ubuntu based)- Supported the production environment (Backend for IoT devices located all around the city)- Worked closely with developers and helped them deliver their code to production- Provided customer support for the end-users and helped them troubleshoot IoT devices - Built the monitoring.