Denis Burtsev Email & Phone Number

Belgrade, Serbia

Belgrade, Serbia

As a Team Leader: - Built and implemented the new Internship program that helped attract and develop young professionals within the Engineering department: described the attraction and mentorship process and steps; implemented the internship process in Jira; - Track and follow-up on the professional development process for interns: weekly syncs, 1-1s, feedback sessions, resolve issues and set goals- Manage the Professional Evaluation process: help set career and professional goals; perform assessments, review results, create and follow up on personal development plans; help build the steps to the goals of my team members- Help keep track of professional development: mentor team members, recommend materials, courses, etc.- Interview and hire new members to the existing team; identify hiring needs, describe needed profiles, provide feedback and decisions- Onboard new team members; train new mentorsAs a DevOps Lead:- Support the production environment in AWS, resolve and prevent the issues- Migrate a large part of the infrastructure from bare-metal machines to AWS EC2 instances- Cover AWS infrastructure with Infrastructure-as-Code- Develop PoC for infrastructure improvements

Belgrade, Serbia

- Support the production environment in AWS, resolve and prevent the issues- Migrated a large part of the infrastructure from bare-metal machines to AWS EC2 instances- Cover AWS infrastructure with Infrastructure-as-Code- Develop PoC for infrastructure improvements- Rebuilt and implemented the whole new internship program Technologies and tools: AWS, Linux, BitBucket pipelines, Python, bash, Ansible, Docker/Docker-compose,

- Supported environments in AWS and Alibaba Cloud production; testing in each environment, developed the environment in AWS- Ensured complete Infrastructure-as-Code coverage- Built and kept up-to-date the CI/CD pipelines for all environments- Supported developers with the infrastructure-related issues- Helped hire and mentor new team members: identified hiring needs, performed interviews, provided feedback and recommendations to the hr team- Guided the team through the bi-weekly production deployment cycles, ensuring all sticks to the plan- Deep system analysis, preparing documentation, reports for re-engineering- Developed the business logic for data processing of the incoming real-time market data- Implemented algorithms for visualizing market data on big trading screens- Wrote the database scripts, queries and T-SQL scripts tuning, DB restructuring (performance optimization)- Implemented the logic for frequently changed data importers/exporters/aggregators

- Built a solid support team in order to provide the best support for our customers - Designed the whole hiring and training process for new and existing employees- Provided full circle customer support for the end-clients via email, custom ticket service and live chats- Built and managed the support knowledge base in order to improve the onboarding - Developed the F.A.Q and technical support articles knowledge base that reduced the amount of - time required to answer customer enquiries

- Maintained the AWS infrastructure in 3 environments - development, testing and production- Built CI/CD pipelines using BitBucket pipelines to deliver the product as quickly as possible- Supported developers and help them with code deploy, managing requirements, storing the artifacts (AWS Elastic Container Registry)- Developed the monitoring system using CloudWatch and Grafana- Built k8s cluster for testing purposes- Chose and ordered the equipment for employees - Supported the office network infrastructure, maintained network stability- Helped colleagues with any software and hardware issues Technologies and tools: AWS EC2, ECS/ECR, CloudWatch, etc, Python, Golang, Debian-based machines, Jenkins, BitBucket pipelines, Docker/Docker-compose, Shell scripting

- Supported the production and testing environments (CAS-servers, Debian/Windows server based) - Provided customer support for the corporate clients via Jira, email, Skype and phone- Configured the monitoring systemTechnologies and tools: Debian-based / Windows-based machines, Zabbix, Shell scripting, Docker/Docker-compose

- Supported several testing environments (Debian/Ubuntu based)- Supported the production environment (Backend for IoT devices located all around the city)- Worked closely with developers and helped them deliver their code to production- Provided customer support for the end-users and helped them troubleshoot IoT devices - Built the monitoring infrastructure to monitor production and IoT devices using ZabbixTechnologies and tools: Debian-based machines, Zabbix, Shell scripting