Denis Deljanin Email & Phone Number

Westbury

• Recipient of 2023 BMW NA Profiles in Achievement gold award• Recipient of 2022 BMW NA Profiles in Achievement platinum award• Recipient of 2009 BMW NA Profiles in Achievement platinum victory lap award

Great Neck, New York

Greenpoint, Ny

• Assisted in the acquisitions of multiple commercial and residential investment properties through networking and business development• Increased total property value of three units by 60% to $18M through management of development projects and enhancements• Handled monthly accounts and finances of all real estate related objects in the best interests of owners while developing and maintaining relationships with investors, tenants, contractors and brokers

Westbury, Ny

• Recipient of BMW NA Profiles in Achievement Platinum Award 2009 for leading the nation with 99.1% Customer Satisfaction Inquiry score. Continuously maintained an average above 97% CSI score between 2010-2014• Generated $12.5M in revenue sales over a five-year period in a highly competitive luxury brand environment by exhibiting a positive attitude and building trust, by ensuring clients needs and expectations were exceeded. Surpassed all monthly sales goals by 30%• Orchestrated the transition of a manual based warranty code system to a digital based code system which increased employee productivity and overall efficiency by eliminating duplication and reducing report times. Trained all business units affected by transition • Launched and managed the companies Fast Lane Service system which significantly reduced vehicle repair turnaround time by 80%

Oceanside, Ny

• Recipient of Ford Master Certified Service Advisor Award 2006 for consistently maintaining a 96% Customer Satisfaction Inquiry score • Generated $5M in revenue sales in my two-year tenure by developing new commercial accounts, increasing client loyalty, by meeting and exceeding promised delivery times. Surpassed monthly sales goals by 25%• Consolidated cashiering, warranty billing, loaner specialist and valet attendant duties resulting in a more streamlined operation and $100K payroll savings• Increased a team of service technician's performance and efficiency by restructuring a 4-day split night shift into a 5-day split day shift

Oyster Bay, Ny

• Designed dispatching strategy for assigning qualified technicians to skill specific repairs• Administered all manufacturer warranty claims payment transactions• Inspected functionality of all mechanically performed repairs to exceed quality standards• Supervised stock inventory and return of affected mechanical & electrical components

Bayside, Ny

• Analyzed detailed technician repairs for warranty claims processing• Assisted in controlling the intake and work flow of shop labor productivity.• Supervised all transport drivers and vehicles