Denis Devos is a Fellow of the American Society of Quality, and is a recognized expert in the interpretation and implementation of ISO 9001, ISO/TS 16949, ISO 14001. He has been working in Quality Assurance throughout his career. Denis is a sought-after lecturer and trainer and is a regular contributor to ASQ conferences in Canada and the United States. Practice areas include QMS and EMS training and suppport, Lean Manufacturing training and support, internal audit and "core tools" training. Training in customer-specific requirements and methods, on-site support for APQP/launch management, materials management (MMOG), supply chain management and problem solving. Internal Audits can be outsourced to our professionals to ensure a more efficient and effective result.A large part of our practice is working with organizations in crisis, to drive cost and quality improvements and restore customer confidence.We have also been working with service industries such as financial institutions and primary-care medical clinics on introducing fundamental concepts of Lean Thinking, process management, measurement and control.Specialties: Process mapping, professional facilitation, "core tools" training, conducting internal audits, training in the "risk is the compass" approach to internal auditing. Supplier Management, MMOG, APQP/launch management. ISO 14001 auditing and training. Training in all areas of Quality Engineering and Quality Management.