Denise Alarcon Email & Phone Number

Foster City, California, US

Austin, Texas, US

Austin, Texas, US

Dublin 2, IE

• Review content on major Social Media platform and identify/remove items that violate spam policy, as well as identify and report trends. Provide support to SMB partners and employees in Feature Block task workflow with.
• Met quality and volume targets in content review queues
• Work with team and leads to iron out process/decisions
• Assisted in training of new analysts for various queues and provide support during training process
• Review analyst’s quality in task workflow and hold weekly meetings to review/improve teams quality score
• Assisted with implementing tools to streamline task resolution process

Dublin 2, IE

Manage quality by reviewing reps work and providing feedback on errors. Ensure the team is consistent by holding weekly team meetings and reviewing new trends and answering policy questions. Work with Team and Quality Leads to ensure the team is meeting expectations. Assist with training of new joiners and experienced reps with cross training. Provide.

Dallas, Texas, US

Managed team of 13 Web Consultants who each managed 30-40+ accounts. Met with team members to discuss improvement opportunities to ensure their individual success. Ensure team thoroughly understood various software options & effectively communicated usefulness to clients. Review accounts to identify areas of opportunity to publish website. Establish &.

Dallas, TX, US

Utilize multiple productions systems to ensure account work is done according to process standards. Act as team lead, stay up to date on all process updates/changes and provide support to team members. Assist supervisor with ‘escalated’ accounts and any other needed tasks. Relocated from CA to TX to assist with department relocation & transition to new.

Dallas, TX, US

Responsible for providing clients with an exceptional customer experience while guiding them through the website fulfillment process. Conducted phone interviews with client and/or sales to gather content for their websites. Successfully managed 30+ accounts monthly. Follow up with clients via phone or email to gather info, provide updates & keep website.

Dallas, TX, US

Process changes to ads received via mail & email from customers & sales representatives. Edit & correct direct mail pieces known as “Vertical Ads. Ensure changes completed on time to meet publication deadlinesCommunicate with sales to ensure changes were correct & met company specificationsProofread “Vertical Ads” (direct mail pieces) to ensure accuracy of.

Dallas, TX, US

Ensure ads built according to company specification based on various ad types/specs for Verizon Telephone Directories. Ensure ads processed within publication deadlines Ensure changes completed on time to meet publication deadlinesEnsure accuracy of spelling/grammar/punctuationCommunicate errors to supervisors & graphic artists to ensure ads properly.

Burbank, CA

Operated small print & graphic design company along with a colleague. Provided printed items including business cards, flyers, banners, posters, t-shirts etc. Assist customers with copy/print needs. Assist with day to day operations.Generate customer quotes as well as managed orders & suppliesOrganizing workflow, managed banner installations, delivered.