Denise Bales Email and Phone Number

Processes leave request for special leave programs as noted above. Codes leave without pay for greater than 30 days in HR Smart. Submits approved leave packages to Payroll/FSC for processing as necessary.Provides management advisory services in conformance with established criteria to resolve complex problems that arise in administering Worklife benefits services.Researches using GPPA, VA Handbooks and CFR and resolves Worklife Benefits problems, including correcting employee records as necessary. Ability to reach out VACO after all research has been exhausted for verification or clarification.Provides referral to current and former employees for additional resources, when appropriate.Skills in written and oral communication techniques. Provides responses to upper management (Directors, Associate Directors) as well as response to Congressional inquiries.Serves on interview boards for potential new WLB Team members.Performs other related duties as assigned.

Conducts research and review of federal regulations Counsel employees, managers and administration in various federal benefit programsStation Transit Benefit Coordinator Review and assist employees applying for the CCSPProcess FEHB, FEGLI, and beneficiary forms, ensuring they are accurate and completeCoding of new benefits and changes to benefits into the federal payroll systemConducts new employee orientation and answers questionsExplain to employees the rights of their selected beneficiaries and the various payment and program entitlements in the event of their deathResearch eOPF to review service history and compute retirement estimate reports for employees Assist with retirement estimates Explain complex and technical regulations and laws based on research of federal leave programs to employees and managersAdhere to privacy lawsIdentify and correct complex issues in retirement plan or service computation dateCalculate service credit paymentsWork with Employee/Labor relation on FMLA casesWork closely with DFAS, OPM and PayrollTrain new HR Assistants in Benefits department on assignmentsProvide prompt and efficient customer serviceProcess personnel actions such as resignations/separations, military leave, extended leave without pay, FEGLI and name changesKnowledge of military service, Veterans Benefits and prior service regulations Calculates MSDsProcess FMLA, LWOP, Advanced Leave and Voluntary Leave Donation Program requestsConsults and provide accurate, objective advice for various situations including those in stressful situationsReviews Peer actions to ensure accuracy and consistencyMaintain benefit related documents in eOPF in accordance with VA/OPM guidelinesCommunicate with Supervisor and Lead any issues or complex cases in which assistance may be neededParticipate in weekly meetings with assistants in other departments to gather analyze and research process improvements to keep the line of communication open

Exclusively handles the background investigation process for contractors under the Veterans Benefits Administration.Reviews initial employment processing forms.Initiates process review of requests for background investigations.Understands the Suitability and Fitness Guidelines for Federal Suitability Adjudications. Assists in quality control process to ensure documents are accurate and complete in order to be submitted in a timely manner.Submits forms to OPM for investigation processing.Submits forms to other departments as needed for their files.Researches and reviews criminal history.Initiates routine staff action and correspondence. Provides follow-up actions to obtain required information. Conducts database file searches. Provides customer service to applicants and contracting officers to resolve problems. Maintains spreadsheet for tracking of requests. Manages monthly reports to the VBA for billing purposes.Monitors program specific information. Involved with monthly conference calls with Acquisition staff to ensure quality and progress with account.Manages and Sponsors federal PIV credentials according to guidelines such as HSPD-12 and FIPS 201-1.Provides support and assists in planning, scheduling, and conducting security activities.Conducts New Employee Orientation. Served as a member of the VSC Newsletter Committee. Composed and edited stories for the Quarterly newsletter.

Provide security and protection of air travelers, airports and aircraft in a courteous and professional manner. Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft; Performing searches, to include hand-wand and pat-down searches;Controlling terminal entry and exit points;Interacting with the public, giving directions and responding to inquiries;Maintaining focus and awareness and working in a stressful environment which includes noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers as well as the requirement to identify and locate potentially life threatening devices and devices intended on creating mass destruction;Making effective decisions in both crisis and routine situations.

Enter and review criminal records following FCRA, State and Client restrictions for the purposes of employmentCustomer Team Leader; monitored client specific reports, organized team meetings, liaison between upper management and other team membersContacted courts to obtain or verify information on court docketsAcxiom Cares Team member; organized and participated in events to raise money for local charities

Review criminal records following FCRA, State and Client restrictions for the purposes of employmentAssisted with Billing as neededVerified past and present employmentsPrinted and mailed report to clients and applicantsOrganize fun office activities for associates to keep morale high