As a Fallon Health Enrollment & Billing Operations Representative, i collaborate effectively with co-workers and other departments to ensure quality service to our internal and external customers.I have strong verbal and written communication skills.Ensures the accuracy of premium bills.Reviews monthly Accounts Receivable Summary and Aged Trial Balance to identify problems with payments, etc. Handles confidential customer information. knowledgeable of plan policies, protocols and procedures. Able to work in a fast paced environment. Communicates professionally to resolve discrepancies. Maintains the accuracy and integrity of the eligibility and premium tasks. Provides all necessary eligibility and premium support to the sales department or regulatory affairs, as needed. Maintains current inventory and timely closure of all assigned issues and workload.Processes all transactions relation to customer data in a timely and accurate manner.Able to meet internal/external deadlines and remains in compliance with CMS regulations.Prioritizes daily and weekly work.Imposes late notices on delinquent accounts. prepares balance forward notification and request for payment history. Able to maintain professional etiquette.

•Communicated with policyholders in order to gather information regarding claims. •Responded to various written and telephone inquiries including status reports. Explains the facts and logic behind decisions in a way that the customer understands.•Secured and produced all types of personal lines policies (homeowners, auto, umbrellas, etc.) for a variety of companies. •Analyzed and made coverage determination for all personal lines policies. Reported claims, managed settlements and resolved disputes. •Handled all aspects of customer service including billing issues, and detailed explanations of policies and programs. •Worked with clients and underwriters to implement policy changes to provide optimum coverage at the most affordable price. •Monitored suspicious insurance activity and alerted the insurance company when the possibility of fraud.•Attended meetings, seminars and programs to learn about new products and services, learn new skills and increase application knowledge.

• As a licensed insurance agent, I'm responsible for helping customers nagaviate their insurance options. • Completed an intensive 5 week sales training program.• Advises customers and writes auto insurance policies.• I match clients to their insurance needs including rates and coverage options. • I shop clients through insurance companies such as Travelers, Safeco, progressive, Esurance, Mercury Insurance Group, The General, Good2go, Dairyland and Titan.• My territories include MA, CT, WA, TX, OH and VA.

• While still performing all the regular duties of a security guard, switched positions to Rover.• Providing breaks to all of the officers in four different buildings. • Extensive knowledge of five Bose facilities. Knowing alarms, building layouts, and emergency exits for each building. • Provides additional support in emergency situations. • Was responsible for conducting monthly AED audits at the Corporate Center and R&D Center.• Uploaded training records into the Report Exec Software.• Tracking employees OSHA training.• Working with Securitas Management to ensure that the Standard Operating Procedures are up to date and accurate.• Assisting Securitas Management on multiple projects.• Creating a monthly employee newsletter.• Updating the master ID badge list for the Corporate, R&D, Park Place and the Reservoir buildings.• Handling issues that may arise for both the Account Manager, and the client.• Works independently at each site.• Responsible for generating incident reports as needed.• Generates ToCo reports to help maintain compliance and to ensure accurate reporting.• Works with highly confidential information.

• Trained to work at four different Bose locations.• Performed tours of the building to ensure the safety of the employees as well as checks for hazards such as leaks, fire and other security issues.• Monitored CCTV cameras for multiple Bose locations.• Assisted the employees, contractors, and visitors. • Maintained an accurate daily log. • Trained new officers coming on to the account. • Worked independently at the post and insured the daily tasks were completed in a timely manner. • Analyzed problems and implemented innovative solutions.

• Customer service focused.• Operating the cash register.• Working the merchandise floor helping customers and helping to generate sales.• Putting away returns and recovering the store. • Fielding the phones.• Responsible for auditing the cash registers at the end of the night.• Worked with the store manager and district manager to complete tasks including, cash register audits, returns and handling disgruntled employees.

• Worked closely with customers to ensure they had a pleasant experience at the hotel. • Able to interact well with customers and managers. • Ability to follow plans to set up function halls. • Trained new employees. • Completed tasks given by management. • Highly organized and clean. • Completed Responsible Alcohol Serving course.