Orchestrated the successful execution of the first year of the centralized P&T Executive Support Model within the US by managing 12 EAs supporting 25+ VPs. Conduct monthly, bi-weekly, and weekly touchpoints with the team members for follow-up, support, and growth; Ensure alignment to BMG partners and stakeholder for overall support success; maintain monthly training; fostered a strong partnership between the executive support team and the LoB VPs; Continuously troubleshooting executive support needs by maintaining the EA Mapping structure & coaching for development; crafted colleague engagement amongst the EA community; collaboration with CAN team leads for organizational & model success; Enhanced processes to simplify work to improve support. Partnered with peer to execute a resourceful guide for the onboarding of future hires & current EAs. Planned networking opportunities for team’s development and career goals

Support manager in developing a tech-wide full year calendar of activities; Manage and execute activities and initiatives, and track and report results vs. targets; Utilize communication channels effectively and efficiently to promote activities and drive key messages (email, calendar invites, MS Teams messages, All Hands Calls, etc.); Provide exceptional "service" and build trust with internal customers (i.e. leaders and stakeholders) by proactively providing information, and responding to questions in a timely manner; Collaborate with broader CoE team, leaders, R&R stakeholders, and R&R teams across the Enterprise; Demonstrate commitment to diversity and inclusion by ensuring initiatives are accessible and reflect the diverse interests of Technology colleagues across various geographies

Maintained executive administrative support to all Technology AVPs with in-scope responsibilities such as scheduling of meetings and various onboarding needs within our new virtual environment; Functioned as Lead in the creation of the Technology EA Community of Practice Connections Page and lead facilitator of the Technology EA CoP Committee bringing a shared, supportive environment to help develop Technology EAs as well as continuously keeping the EA community updated with the Newsletter, informative Community Calls, and engaging Technolgoy EA (T.E.A.) Table Chats; Supported the Technology Engagement and CoE Team in an interim role assisting with a Rewards & Recognition program - Technology Year End Award as well as other informal colleague engagement events within the Technology Social Space (MS Teams Page); Supported Change Management through a TD Gig and created the Commercial Lending and Small Business - nCino Connections page to better allow end users access procedures and job aids for the new nCino platform. Assisted the project with Command Center breakout rooms and created various procedural communications.

Sole support to the Head of Technology Operations and Shared Services, responsible for the logistical arrangements for travel; expense submission; calendar management; assists with deadline submissions/timely approval requests; prepares spreadsheets for team tracking; prepares meeting agenda for the senior leadership weekly staff meetings; backup to the CIO's EA; provides expense training & other technical support; Lead Manager for the Tech Center Concierge Team; Tech Center Building Coordinator overseeing the Flex Workspace & Conference room needs and availability

Provides high-level, multifaceted logistical support for the operations of the CEO Administation team including: coverage for the CEO's Executive Assistant; coverage to the Executive Floor Front Desk; calendar management, travel coordination, and expenses for both the CEO and Chief of Staff; coordination of Management Committee meeting materials; prepared meeting agendas;filing. Additionally, coordinates and facilitates office events such as Employee Appreciation Week, Take Your Daughters and Sons to Work Day and other coat and food drives for the executive floor. Provides additional assistance to the visiting executives and Board of Directors as well as our Executive Suite Team.

Sole support for two executives within the Human Resources line of business, responsible for facilitating the following key elements: calendar management for the executives including travel and travel logistics; coordinates attendance to national industry conferences and internal and external events, department meetings and one-on-ones. Managed the department's office administration including: preparation of presentations; document drafting; coordination of scheduled visits and interviews; management of the general phone line; distribution of mail and paperwork; submission of monthly expense reports. Processed monthly expense reports.