Denise Burr Email and Phone Number

• Supervise and train all front office employees while providing input for hiring, discipline and termination. Manage all front office operations and work check-in / checkout as needed.• Work directly with practice manager to maintain organization and efficiency between two offices with regard to front and back office policies and procedures.• Verify insurance and obtain referrals. Complete patient disability and FMLA forms or any school or work documentation necessary.• Oversee chart maintenance (electronic and paper) to maintain an organized filing system; stay up-to-date on meaningful use criteria for EMR. Prepare medical records for release and complete affidavits.• Update and revise office forms to stay current. Establish guidelines and protocol to keep an organized flow of all front office duties while maintaining the schedules of all employees to guarantee necessary coverage during clinic. Monitor and maintain doctor schedules to assure coverage needs.• Create online newsletter through Benchmark every 6 weeks and email to over 4,000 patients.• Accurately scrub and submit, on average, 1000 electronic claims monthly and handle over $2 million in claims annually. Continually recognized for 99% error free submissions and positive A/R performance.• Review and correct claim rejections from our clearinghouse daily and submit corrections immediately.• Prepare and send monthly statements through Bill Flash and collection letters manually; recognize non-pays and/or invalid balance to investigate prior to sending statement.• Handle patient billing questions with regard to claim processing, payments and their policy coverage. • Manage, assist and train PR / Marketing staff to include the monitoring and posting on social media sites. Worked directly with website developer to create our new website offering direct feedback on design, layout and structure of content. • Assist with back office duties PRN.

-Primarily assisted chief physician, along with six additional physicians in two offices as required; took vital signs, routed patients to other departments; removed post-operative bandages and sutures or staples; assisted physician during exams, injections and biopsies. -Wrote and called-in prescriptions, prepared referrals for physical therapy and ordered diagnostic procedures per doctor request; updated and revised clinical forms, verified insurance benefits, acquired pre-certifications; completed patient disability and FMLA forms and any other documentation needed for school or work requirements.-Coordinated clinical operations and weekly meetings; devised master MA schedule and collaborated with management and other departments to ensure efficiency in achieving practice goals; organized weekend clinic for student athletes. -Supervised up to six medical assistants, providing input for hiring, discipline and termination; trained new personnel as required, to include familiarizing new doctors with procedural details. -Maintained an organized and sterile environment in nursing station, exam rooms and patient areas for OSHA and HIPAA compliance; autoclaved instruments, maintained inventory, and ordered medical supplies; kept record of employee Hepatitis B vaccinations per CDC requirements; established protocol for patient medication records and inventory tracking process.

-Managed multiple responsibilities for front and back office for busy family practice clinic; supervised and trained all new employees.-Scheduled appointments; opened and maintained medical records; check-in and checkout; verified insurance; resolved billing issues. -Prepared patients for exams and assisted physician during exams, minor in-office medical and surgical procedures and prepared lab specimens; produced all medical narratives as directed and dictated by physician. -Maintained and operated front and back office equipment and machinery; cleaned and sterilized exam rooms, stocked inventory and placed orders for all office and medical supplies.