Denise C. Email & Phone Number

● Project management through agile and waterfall methodologies● Project design and risk issue management● Parameterizations and tool design based on user requirements. Functional analysis of thebusiness needs raised by customers● Responsible for project documentation● Reporting for clients and milestones certifications● Generate user stories, backlog, assignment and prioritization of tasks from each sprintrelated to agile projects● Profitability analysis of every project implemented● Responsible for the communication between each team leader and clients. Resourceallocation.

● Responsible for the functional team for the implementation of SAP B1● Management of new projects and improvements through project methodologies● Responsible for the SAP support help desk for incident resolution and management● PM of the implementation of Infor EAM System (Enterprise Asset Management)● PM of IT related process optimization projects● Preparation of systems manuals, key users and end users training● Documentation of all processes of administration, accounts payable, accounts receivable,management control, purchases, accounting, finance and billing and HR● Design and analysis of interfaces between the different systems of the organization● Management of Zoho desk tool

● PM of the company's ERP and CRM implementation project● Responsible for the processes design office, process reengineering and documentation ofbusiness rules and policies● Creation of the Clients Portal, an application that connects the CRM and ERP systems● Users training management. PM of the HR system. Standardization of sales processes ofvarious business units

● Document all the processes of the billing and collection management area. Design of thecurrent situation and future model contemplating the gap analysis● Define the templates that were used in SAP Solution Manager for both the BBP andrealization phases● Define the methodology, modeling levels and synchronization between Solution Managerand ARIS● Definition and implementation of the ARIS Business Designer methodology for thedevelopment of the Business Blueprint

● Development of consulting projects within the business process management● Responsible for Aris Business Designer and architect training, providing methodologicaland process modeling support. Analyze and detect opportunities for improvement● Detect risks in business processes and analyze possible controls for their mitigation

● Analyze processes related to supply chain, store operations, accounting transactions andgeneral services. Formulate the process optimization proposals based on best practices

● Process improvement, liaison between managers, heads of different departments andoperations

● Support, analysis and reporting for the executive management

Mg. In Organizational Psychology, Magister

B.A Business Administration, Economics

Beca obtenida por promedio elevado. Adscripción a cátedras de cálculo financiero, administración de la producción y práctica profesional.