Denise Cabral Email & Phone Number

New York, United States

New York, United States

Bronx, New York, United States

•Trains and supervises care coordinators and provides consultation, advice and guidance.•Ensures program staff complete required, appropriate and needed training.•Monitors and assures quality service provision and ensures that the members’ needs are met through review of monthly notes, care plans or plan of care, case review presentation, and incident report reviews.•Assigns and manages Care Coordinator’s caseloads.•Commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, and inclusion.•Reviews and Processes Incident Reports/Events and ensures appropriate intervention and follow-up.•Reviews/approves timesheets and monitors mileage and metro cards for program staff.•Provides direct clinical services to people receiving services, as needed.•Reviews assessments, encounter notes and reassessments, consent forms, and any care coordination documents that require a supervisor’s approval.•Reviews service documentation to ensure regulatory standards are met.•Oversees process of Person-Centered Planning.•Oversees maintenance of individual program individuals’ files and program records.•Ensures compliance with LHH, CMA and DOH standards and procedures.•Participates in any committees as requested by supervisor.•Demonstrates understanding and proficiency with electronic health records.•Ensure that services provided are quality driven, and culturally appropriate.•Results-driven professional with experience managing 100+ audit cases, ensuring accuracy, compliance, and timely completion.•Other related duties, as may be assigned by the General Manager or Associate Director of Care Coordination.

Bronx, New York, United States

• Provide ongoing individual supervision to the assigned Outreach Specialists. • Perform periodic performance reviews of the assigned team members to provide guidance and support. • Monitor and observe staff performance during house calls, office, and specialty clinic hours and provide ongoing feedback to improve the outreach specialist's efficacy. • Administer the KPIs to monitor the individual and team's performance in meeting the daily and monthly targets. • Perform quality reviews of all enrollment encounter notes and required documents to ensure compliance with the lead health homes. Approve all new enrollments after determining the appropriateness of the members.• Collaborate with the enrollment supervisor to monitor each member's outreach and enrollment process. • Ensure the assigned outreach specialists comply with lead health home outreach and engagement standards. • Train the outreach specialists to increase their efficacy in performing their duties and responsibilities. • Monitor outreach and enrollment process for each patient from outreach to enrollment.• Collaborate with internal and external stakeholders, including house calls, office and specialty offices, and CBO providers to increase Essen's visibility and health home enrollment. • Work with other outreach teams to meet Health Home outreach and enrollment goals and objectives. • Conduct quality reviews and patient satisfaction to ensure outreach and enrollment standards adherence. • Follow best practice and clinical standards and adheres to departmental and State guidelines about Health Home.• Perform all other duties or actions as required.

New York, New York, United States

•Successfully outreached over 70 patients daily and coordinated appointments using Epic system, ensuringtimely access to healthcare services.•Improved compliance by conducting thorough chart reviews and implementing process development.•Proficiently applied HEDIS/HCC specifications and policies, strengthening compliance and optimizingoutreach effectiveness.•Integral role in supporting quality improvement and patient care by collecting and verifying compliance data,entering data, summarizing findings, recording results of outreach, reporting results to management andeducating providers.•Demonstrated flexibility and adaptability, excelling in various job-related duties.

New York, New York, United States

•Successfully outreached over 50 patients daily and conducted in-depth COVID-19 case investigations,facilitating early detection and preventing outbreaks using Salesforce CRM.•Actively implemented isolation and delivered comprehensive quarantine recommendations, monitoringsymptoms, and providing support.•Efficiently provided communication and collaboration with local health authorities fostering a cohesive andcoordinated response to COVID-19 cases.•Demonstrated exceptional skill in managing data quality control and protocols.

New York, New York, United States

•Actively contacted and supported over 50 potentially exposed individuals daily during the COVID-19pandemic using Salesforce CMR.•Effectively performed and collected record data keeping using Salesforce CRM for enhanced clientinformation management.•Successfully provided essential resources to individuals regarding isolation policies, symptom monitoringand seeking medical attention.•Excelled as a team player, offering valuable support and guidance.

New York, New York, United States

•Successfully contacted over 60 patients daily, enhancing patient compliance with quality indicators (ex:QARR, HEDIS) and scheduled appointments on the EClinicalWorks HER.•Analyzed quality reports, identified gaps, and prepared weekly and monthly data collection for enhancedquality performance.•Reviewed and facilitated proper documentation in the EHR for all patient services to ensure accuratelyservices performed for all patients including Labs, DI, Referrals and Procedures,•Organized, converted, and ensured documents have been reviewed by provider and files are in the proper location in the HER.•Excelled in performing other related duties as assigned.

Bronx, New York, United States

• Assist Lead Teacher with curriculum development and lesson planning activities.• Maintain written observations on classroom activities and student behaviors.• Supervise students and immediately report any issues to the Lead Teacher.• Assist with the daily clean-up and re-organization of classroom and supplies.• Assemble snacks and assist students during lunch time with eating and clean-up.• Supervise students while playing in classroom or on the playground to ensure health and safety.• Plan and implement programs that meet the physical, emotional, educational, and social needs of children.

Bronx, New York, United States

• Implemented early childhood curriculum, supported family involvement, promoted children’s language and literacy skills through ongoing partnerships, and increased adult support in the learning environment• Collaborated with a team of 4 Corps members to plan twice weekly in-classroom activities for a class of 28 preschool children.• Received intensive training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families.

Bronx, New York, United States

• Assume receptionist duties, greet public and refer them to the appropriate staff members.• Engaged in general office management protocol (answer telephones, handle telephone inquiries, handling filing tasks).• Prepared and modify documents including correspondence, reports, drafts, memos and emails.

Bachelor Of Arts (B.A.), Sociology

Associate Of Science (A.S.), Early Childhood Education And Teaching