Denise Carlson, Mba, Msn, Cpps Email & Phone Number

Orlando, Florida, United States

Margate, Florida, United States

• Promotes culture of safety throughout facility with safety rounds• Educated and initiated daily Safety Huddles• Started education for all hospital leadership for “Just Culture”• Obtained professional certification (CPPS)• Analyzes incident reports to track trends • Educated department leadership and all staff on new incident reporting system• Increase reporting with new system and education• Serve as Equity Compliance Coordinator - ADA • Process all lawsuits and claims• Handle quality of care concerns from insurance companies • Handle all hospital grievances• Lead all serious event analysis and action plans• Lead or assist in all agency visits• Assist in design of wound care program• Leading fall program• Led hospital wide service recovery program – LEARN • Report all activities of quality safety program to medical staff, leadership and BOT• Participate in all regulatory compliance – Accreditation and licensure – Bariatric, Stroke, Chest Pain Center• Initiated Broset Violence Checklist for inpatient non behavioral health units

Margate, Florida, United States

• Responsible for all aspects of hiring, training, competencies, evaluations and education of all staff (117 direct reports, including Nursing Administration – Supervisors)• Successful transitioned over 90 new graduate nurses in four years• Reduced nursing vacancy rate, resulting in decrease contract labor, while supporting a nursing staff 2/3 of whom had less than 2 years’ experience• Introduced and developed the Clinical Coordinator Role to Medical –Surgical Division• Assisted in implementation of overflow unit to improve ED throughput and wait times; provided staffing coverage and leadership rounds• Interim Director for 5th Floor Surgical Unit (25 beds) and 2-North Medical Unit (16 beds) (Nine months)-- Assumed leadership and responsibility for these two additional units for nine months-- Reduced vacancy rates for both units• Launched and successfully implemented "ViSi Mobile System" project• Initiated the Professional Practice Council for the hospital; continues to facilitate• Hardwired bedside shift report with review of NIH scores for stroke patients• Instrumental in the conversion of the Progressive Cardiac Unit to a Progressive Care Unit (to include patients other than just cardiac patients)• Identified need for alarm when patient off their telemetry monitors – cardiac monitor alert• Active participant on Stroke Committee, EFD Nurse Professional Practice Council, Quality Committee, Med Safety Committee, Med/Surgical Summit, Stroke Support Group, Critical Medical Committee, Sepsis Committee, Multi-disciplinary Diversion Team, and Pain Management/Addiction Committee

Margate, Florida, United States

• Requested by Executive leadership team to fill necessary gap in leadership for this service line• Used analysis skills of unit to improve the needs of the staff, improved onboarding of new staff, improved competencies for all units including NICU, Labor, Post-Partum, and Peds• Improved physician relations by office visits and increase visibility on unit• Improved nurse turnover rates from 56% to 16%, led to reduced reliance on traveling nurse contracts• Improved Employee Engagement from 29% to 60%• Successfully completed QRS Survey and Joint Commission Survey• Improved rates of primary C-section from 50% to 25% and improved breastfeeding rates from 15% to 43.5%• Initiated delayed bathing of all newborns, which improved infant outcomes with decreased sugars• Assisted in developing maternal hemorrhage policy with stages and specific roles for nursing • Developed annual competency for all disciplines from NICU, Peds, Labor, and Post-Partum

Bethesda, Md

• Led all aspects of hiring, training, competencies, evaluations and education of all staff• Served as NICHE (Nursing Improving Care for Healthsystem Elders) Coordinator-- Led the initiative for geriatric certification of hospital-- Designed and led training for staff throughout the hospital on NICHE training-- Initiated and facilitated a Nursing Home Collaborative; reduced readmission rates from 15% to 11%• Ensured the department met or exceeded standards of quality (falls, Foleys, handwashing etc.)• Successfully hired and trained 30 new graduate nurses in 18 months• Staff morale increasing for 68% to 100% as measured in an Employee Safety Culture Survey• Nursing communication scores increased to 90% for both Medical and Surgical Unit• Surgical Unit increased overall rating to 90th percentile in first three months

Westbrook, Ct

Hartford, Connecticut Area

Taught masters-level course in Healthcare Finance.

Kendall, Fl

Kendall, Fl

Key West, Fl

Miami, Fl

Various Locations: Washington, Dc/Santa Barbara, Ca/Honolulu, Hi

Kendall, Fl

Master Of Business Administration (Mba) W/Healthcare Administration Certification, Business And Healthcare, Magna Cum Laude

Master'S Degree, Nursing - Leadership And Management

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

R.N. Diploma, Registered Nursing/Registered Nurse