Denise Carmichael Email and Phone Number

Promoted in 2014 with responsibilities to include Project Management.In addition to the database duties listed below, responsibilities as a Project Coordinator include the following:•Coordinating between all the various departments which are at work in a project •Reporting to the project manager •Liaising with all the employees that are involved in the project •Keeping a close watch on the budgets of each department •Solving all the employee disputes that arise in the office •Being involved in the project from the planning stages •Helping in the execution of the project •Reporting to the management on the development of the project •Following up on a project even after it is over

Responsible for organization and coordination of office operations, procedures and resources, facilitating organizational effectiveness and efficiency.· Increased accuracy and comprehensiveness of membership to 98%.· Instrumental in implementing social networking site for school board district clerks, “District Clerk Only NING Roundtable”; via various marketing techniques, this site encompasses over 75% of our entire membership.· Developed an electronic project management scheduling system used throughout the organization· Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.· Achieve financial objectives by assisting in preparing the department annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.· Create and send e-marketing campaigns to the membership· Assisted with the implementation and training of the company’s new ShoreTel telephone system.· Responsible for tracking and maintaining member participation and engagement statistics by creating reports and spreadsheets that clearly illustrate membership involvement within the organization via various database applications.· Perform regular audits of membership data to confirm accurate entry processes, check the records to identify and eliminate duplicate data, archive old records, and maintain secure user settings.· Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.· Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.• Implemented an efficient process of scanning paperwork electronically, thereby reducing office expenditures

•​Supervised the work of office, administrative and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.•​Organized and managed the workflow of multiple employees.•​Scored 4.5 out of 5.0 in organization’s employee satisfaction survey.•​Created the Employee Handbook which provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.•​Implemented the Transcription/Follow-up Policy & Procedure Manual which set guidelines for obtainingdata required for annual department inspections.•​Developed/created effective electronic filing system to replace paperwork filing system, reducing​department expenditures. •​Implemented new departmental policies and procedures for more efficient billing decreasing payment​processing period from 5 to 2 days.•​Discussed job performance problems with employees to identify causes and issues and worked on resolving problems. Evaluated employees’ job performance and conformance to regulations and recommended appropriate personnel action.

•​Launched home-based medical and legal transcription service performed for various types of business professionals, completed either remotely via digital (Lanier, Dictaphone) and/or cassette equipment.•​Recruited, interviewed and selected 25+ employees.•​Trained and instructed employees in job duties and company policies or arrange for training to be provided.•​Evaluated employees regularly noting inadequacies that could be improved, making the appropriate recommendations for improvements, ensuring staff were adhering to set standards and guidelines.•​Secured 15+ business accounts, maintaining excellent working relationship that met the needs of said accounts•​Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all work.•​Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, resolving problems to maximize efficiency.

•​Performed transcription for outpatient radiology department including mammography, ultrasound, PET, CT, MRI, nuclear medicine and x-ray.•​Assisted in the interviewing and testing applicants for available transcription positions.•​Headed implementation for new Siemens Novius word-based transcription system and trained other transcriptionists•​Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

•​Monitored and assisted with all clerical activities including data entry, receptionist duties, file organization, research and development.•​Coordinated integration of Meditech system and trained personnel (2003-2004).•​Corresponded with patients via phone, fax, email, in person to schedule appointments & answer inquiries.•​Answered multiple phone lines, transferred calls, filed patient records and assisted with billing inquiries.•​Documented record of improving productivity, reducing costs, and resolving complex departmental issues.•​Improved communication efficiency serving as liaison between departments, employees & management.•​Maintained detailed administrative and procedural processes that improved accuracy and efficiency to achieve Organization’s objectives.

Served as executive secretary to the Director of the Governor’s Education Advisor, handling a busy phone system, functioning as primary liaison to other governmental agencies and Executive branch of NYS, ensuring smooth work flow and efficient organization operations. • Supported director’s personal document management through calendar organization and collateral preparation for meetings. • Composed and drafted all outgoing correspondence and reports for director.

Administrative assistant to the Governmental Relations department, serving as primary liaison to school district personnel ensuring a consistently positive customer experience. • Managed calendar for six lobbyists, coordinated weekly team meetings assisting in development of meeting agendas. • Responsible for typing and editing bi-monthly newsletter which followed the activities of the New York State Legislature and Congress by tracking bills introduced by the lobbyists.• Performed administration tasks such as filing, stenography, machine transcription, developing spreadsheets, travel reimbursement, faxing reports, photocopying, and scheduling appointments for lobbyists as needed. • Developed and implemented the organization’s employee manual, Office Policy & Procedure Manual which included training and development, resulting in increased company efficiency, consistency and productivity.

Medical Records secretary with primary duty as transcriptionist including typing of admission and discharge summaries, typing physical and occupational therapy progress notes, typing nursing floor progress notes and consultation reports.