Denise Carter Email & Phone Number

Clearwater, FL, US

New York, New York, US

• Creation of business reports, work with stakeholders to create, design, and test custom Business reports and dashboards.
• Assist senior executives and analysts in automating the business, regulatory, and internal audit reporting needs.

• Partner to business leaders providing performance analysis, insights, and recommendations through interactive data visualization. Supporting branch and call center workforce planning.
• Refined existing Banker Licensing reporting to a Tableau dashboard compiling historical data for period comparison of enrollment, pass rates, and title changes
• Convert Dept. vs Net audit tool and Branch Headcount Recommendation report to Alteryx driven backend
• Contributed a Tableau dashboard for service level, AHT, volume and shrinkage analysis to JIRA epic focused on replacement of outdated trend analysis tools

• Trend and metric analysis around staffing and schedule data for a blended call center environment. Review and update staffing models, and capacity plans to make appropriate recommendations to management.
• Consolidated agent entitlement report to enable team leads need only look at their own teams
• Designed audit tool for scheduling CBTs to ensure all agents receive proper schedules
• Compile single reference dept. code list eliminating the need to change/update multiple workbooks

Clearwater, Florida, US

• Provide analytical support for the sales department. Develop complex reporting and recommend appropriate course of action. Prepare and analyze financial performance reports, assist with budgeting process. Government.
• Implemented a daily forecasting report for the government services team to track percent to goal, empowering the team to direct focus.
• Streamlined productivity reporting for the sales floor, enabling more accurate checkpoints, enhancing management ability to track and compare.
• Designed and built backend process to classify invoices into vertical markets using end user detail, increasing government numbers by 25%.
• Created query sets and finished reporting for annual vendor recruitment drives, enabling management to engage vendors with a full background.
• Developed and automated monthly vendor program reporting.

Clearwater, Florida, US

• Financial Analyst II
• Created a database to streamline and consolidate data entry and record keeping for HP services team resulting in a 70% increase in revenue for services.
• Administered GSA pass-through program contracts and pricing.o Contract negotiation with vendors; Transform vendor data into pricing catalogs for customers
• Maintained government bids database; a front-end data entry tool for bids as well as work distribution and back-end reporting.
• Redesigned and transitioned existing reporting during conversion to new companywide system resulting the conversion of approximately 10 databases and over 200 reports.
• Compiled data to match old printers to new models and identify customers with old models as target for upgrade campaign.