Denise Carter work email
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Extensive experience in data analytics with a focus on workforce management as well as vertical markets within government, education and healthcare.
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VeleraClearwater, Fl, Us
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Csis Intermediate AnalystCiti Nov 2021 - PresentNew York, New York, Us -
SpecialistCiti Bank Jun 2020 - Nov 2021• Creation of business reports, work with stakeholders to create, design, and test custom Business reports and dashboards.• Assist senior executives and analysts in automating the business, regulatory, and internal audit reporting needs. -
Strategic Business AnalystChase Apr 2018 - Mar 2020Partner to business leaders providing performance analysis, insights, and recommendations through interactive data visualization. Supporting branch and call center workforce planning.• Refined existing Banker Licensing reporting to a Tableau dashboard compiling historical data for period comparison of enrollment, pass rates, and title changes• Convert Dept. vs Net audit tool and Branch Headcount Recommendation report to Alteryx driven backend• Contributed a Tableau dashboard for service level, AHT, volume and shrinkage analysis to JIRA epic focused on replacement of outdated trend analysis tools
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Workforce AnalystChase Aug 2017 - Apr 2018Trend and metric analysis around staffing and schedule data for a blended call center environment. Review and update staffing models, and capacity plans to make appropriate recommendations to management.• Consolidated agent entitlement report to enable team leads need only look at their own teams• Designed audit tool for scheduling CBTs to ensure all agents receive proper schedules• Compile single reference dept. code list eliminating the need to change/update multiple workbooks
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Financial Analyst IiiTech Data Jun 2010 - Mar 2017Clearwater, Florida, UsProvide analytical support for the sales department. Develop complex reporting and recommend appropriate course of action. Prepare and analyze financial performance reports, assist with budgeting process. Government bid support, GSA Contract mangement, creation and maintenance of periodic and ad-hoc reporting for the Public Sector team. • Implemented a daily forecasting report for the government services team to track percent to goal, empowering the team to direct focus.• Streamlined productivity reporting for the sales floor, enabling more accurate checkpoints, enhancing management ability to track and compare.• Designed and built backend process to classify invoices into vertical markets using end user detail, increasing government numbers by 25%.• Created query sets and finished reporting for annual vendor recruitment drives, enabling management to engage vendors with a full background.• Developed and automated monthly vendor program reporting. -
Financial Analyst IiTech Data Jun 1999 - May 2010Clearwater, Florida, UsFinancial Analyst II • Created a database to streamline and consolidate data entry and record keeping for HP services team resulting in a 70% increase in revenue for services.• Administered GSA pass-through program contracts and pricing.o Contract negotiation with vendors; Transform vendor data into pricing catalogs for customers• Maintained government bids database; a front-end data entry tool for bids as well as work distribution and back-end reporting.• Redesigned and transitioned existing reporting during conversion to new companywide system resulting the conversion of approximately 10 databases and over 200 reports.• Compiled data to match old printers to new models and identify customers with old models as target for upgrade campaign.
Denise Carter Skills
Denise Carter Education Details
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St. Petersburg CollegeGeneral
Frequently Asked Questions about Denise Carter
What company does Denise Carter work for?
Denise Carter works for Velera
What is Denise Carter's role at the current company?
Denise Carter's current role is Business Data Analyst.
What is Denise Carter's email address?
Denise Carter's email address is de****@****ata.com
What is Denise Carter's direct phone number?
Denise Carter's direct phone number is +44 1932 5*****
What schools did Denise Carter attend?
Denise Carter attended St. Petersburg College.
What skills is Denise Carter known for?
Denise Carter has skills like Data Analysis, Project Management, Business Analysis, Sales Process, Business Intelligence, Cloud Computing.
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