Denise Cavanaugh Email and Phone Number
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Denise Cavanaugh is a Real Estate Agent at Better Homes & Gardens Real Estate 43° North at Better Homes & Gardens Real Estate 43° North. She possess expertise in customer service, team building, coaching, microsoft office, microsoft word and 14 more skills.
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Real Estate AgentBetter Homes & Gardens Real Estate 43° North May 2014 - Present* Working with clients on buying and selling of homes. Conduct market research to recommend pricing on listing of homes. Arrange showings and work with inspectors, mortgage brokers to ensure a smooth buying and selling experience. -
RealtorBetter Homes And Gardens Real Estate 2014 - Present -
Quality & Training ManagerBodybuilding.Com Apr 2013 - Nov 2013* Partner with senior contact center managers to develop standard operating procedures for all contact channels (phone, email, and chat). Lead a team of quality assurance specialists to measure the quality of service levels given by customer service representatives. Identify skill gaps and partner with Leadership team to develop, establish, facilitate, and manage training plans, programs, and materials for new and existing employees. Manage all interviewing of prospective employees with Administrative Assistant and Human Resource Recruiter. Partner with Human Resources to handle all employee concerns that come up FMLA, leave, discipline, and other duties as assigned.
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Learning & Development ManagerT-Mobile Feb 2012 - Oct 2012* Lead, coach, and developed all Learning and Development employees at the site including Senior Managers and Facilitators through coaching, performance management, and role model behaviors, Coordinated all classroom instruction, including New Hire and Continuing Education classes for a site of over 600 employees. Responsible for all new hire training up to 4 classes of 15 employees at one time. Responsible for reporting and communicating all department results including attrition and success rates of classes based off site metrics. Managed all interviewing of new prospective employees with Administrative Assistant and Human Resource Recruiter. Responsible to ensure all training deadlines were met from a national and local level.
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Customer Service ManagerT-Mobile Apr 2009 - Feb 2012* Responsible for meeting and exceeding all diagnostic measurements for 7 supervisors with a total staff of 100 or more. Achieve and maintain knowledge of customer care technology, operations, processes, methods and procedures, competitive issues and interdepartmental operations. Responsible for hiring decisions for front line representatives, senior representatives, and supervisors as well as handling any discipline situations that may arise up to separations. -
Incentive ManagerT-Mobile Dec 2007 - Dec 2009* Develop and implement local incentive programs for both General Care and Retention departments. Administer and coordinate all national incentive programs and bonuses. Responsible for site incentive budget which exceeded $100,000 per year. Responsible for managing top performer yearly formal banquet and partnering with outside consultant to ensure success. Q3 2008 PowerZone Award Winner ;
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Customer Care CoachT-Mobile May 2005 - Dec 2007* Manage a team of 15 customer service representatives and 1 senior representative. Interview prospective customer service representatives. Coach and develop customer service representatives to ensure they meet company and personal expectations. Top 3% Customer Pro Award recipient 2005.
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Senior RepresentativeT-Mobile Oct 2004 - May 2005* Successfully handled escalated customer service calls. Provided immediate feedback and coaching to customer service representatives.
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Customer Service RepresentativeT-Mobile Jul 2004 - Oct 2004* Handled customer service calls from queue.
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Sales AssistantMicron Pc Nampa Jul 1998 - Apr 2004* Provided customer service and administrative support for sales manager and account executives to ensure all sales and service objectives were met. Processed product returns, credits, orders, and quotes, using various computer systems and databases. Acted as liaison between sales team and various company departments.
Denise Cavanaugh Skills
Denise Cavanaugh Education Details
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Kenai Central High SchoolHigher School Certificate
Frequently Asked Questions about Denise Cavanaugh
What company does Denise Cavanaugh work for?
Denise Cavanaugh works for Better Homes & Gardens Real Estate 43° North
What is Denise Cavanaugh's role at the current company?
Denise Cavanaugh's current role is Real Estate Agent at Better Homes & Gardens Real Estate 43° North.
What is Denise Cavanaugh's email address?
Denise Cavanaugh's email address is de****@****ate.com
What is Denise Cavanaugh's direct phone number?
Denise Cavanaugh's direct phone number is +120888*****
What schools did Denise Cavanaugh attend?
Denise Cavanaugh attended Kenai Central High School.
What skills is Denise Cavanaugh known for?
Denise Cavanaugh has skills like Customer Service, Team Building, Coaching, Microsoft Office, Microsoft Word, Sales, Real Estate, Leadership, Microsoft Excel, Negotiation, Team Leadership, Powerpoint.
Who are Denise Cavanaugh's colleagues?
Denise Cavanaugh's colleagues are Sarah Rima, Ashley Kirsch, Susan F. Robinson, Chase Dolan, Meaghan Rose, Zx S, Tyler Bosier.
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Denise Cavanaugh
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