Denise Cintron Email & Phone Number

I am a Customer Success leader who is compassionate, motivated and results-focused with passion for building human connections and being executor for customer and team growth. Known for building strong partnerships with internal and external stakeholders, I anticipate customer needs and provide hands-on leadership. Experienced in leading new program implementations, I develop training and processes and drive continuous improvements that encourage customer retention and revenue growth. I focus on measuring what matters, empowering teams, continuously learning and improving skillset. My skills are transferable to any industry including: beauty/fashion, heath and wellness, senior care.Expertise includes:−Customer Success & Training−Customer Data Analytics & KPIs−Customer Experience & Engagement−Process Improvement−Remote and In-Person Account Management & Team Leadership−Project Management−Cross-Functional Collaboration

Listed skills include Team Building, Management, Microsoft Office, Sales, and 11 others.

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  Customer Service Manager

  Mesa Laboratories, Inc.

  2003 - Present - United States

  Oversee customer service representatives, execution of workflow activities, order processing, sales operations, customer service delivery, employee performance and account management across 2 product lines. Direct transformative efforts that improve hiring, onboarding, training, professional development and daily productivity. Cross-functionally communicate with department leaders to share customer feedback, add to continuous improvement activities and ensure consistent delivery of positive customer experiences.