• Provide coaching, mentoring, and support to staff while ensuring team understanding of underwriting, funding requirements, and compliance standards.• Resolve issues related to files, systems & Branch employee relations.• Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements.• Maintain standards, risk management, and policy adherence while staying informed about industry trends and recommend process improvements.• Monitor department metrics to enhance productivity, efficiency, and compliance.• Efficiently manage the loan pipeline and workload distribution.I am authorized to do business in the states of Arizona, California, Colorado, New Mexico, Nevada, Texas and Wyoming. AZ BK#0018883; AZ BKBR# 0120577; AZ LO Lic.# 1046746; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; NV Mortgage Company #1141

• Ensured accurate completion of home loan applications in compliance with company policy.• Collected and verified documentation, including credit, income, purchase contracts, title, and appraisal.• Managed service orders, such as IRS tax transcripts, fraud reports, and verifications.• Delivered high-level customer service to both internal and external clients, updating systems as needed.• Coordinated loan closings to meet deadlines.

• Ensured accurate completion of home loan applications in compliance with company policy.• Collected and verified documentation, including credit, income, purchase contracts, title, and appraisal.• Managed service orders, such as IRS tax transcripts, fraud reports, and verifications.• Delivered high-level customer service to both internal and external clients, updating systems as needed.• Coordinated loan closings to meet deadlines.

Cultivate, develop and maintain relationships with mortgage brokers and bankers seeking residential lending products while maximizing production and profitability