Denise Deleon Email and Phone Number

• Interview and utilized Microsoft Excel to process applications and determine client eligibility• Conduct safety and risk assessments to fulfill daily deliverables• Successfully manage case load of over 300 clients and maintain essential files and records• Coordinate transportation and/or childcare to ensure employment/ training services for public agency• Conduct detailed research and case investigations in preparation for court hearings• Establish working relationships and maintain contact with external agencies to assist in establishing further eligibility for clients• Manage switchboard, route calls/clients to appropriate department

• Conducted intake and assessment of all client caller needs during initial contacto Implemented Home Purchase, Foreclosure Intervention, HECM, Financial Capabilities Rental Search Assistance, Education Workshops and Disaster Recovery Assistance• Assessed client needs and eligibility for programs offered by utilizing income guideline for each respective program• Applied skills in Agency Grant Program systems, such as NetSuite, HCS, and Counselor Max, to manage phone and walk-in client intakes• Provide administrative support to department directors using municipal contracts related to annual owner certifications, payment invoicing, and other tasks as needed • Assist with administrative duties as assigned and as necessary to the proper operation of all programs withing the department

-Assist in data entry and upkeep of employee, client, and scheduling records-Communicate with case managers, clients, home health aides, and the Director of Nursing-Schedule and coordinate home care services between clients and home health aides-Perform office filing and other administrative duties

• Provided administrative support to company President and maintained filing system and office space logistics• Collaborated and developed reputable relationships with clients, subcontractors, vendors, and NYCSCA to ensure smooth operations• Responded to employee and/or client inquiries, questions, and complaints and effectively disseminated complex policies and procedures in a clear and organized manner• Setup and updated calendar for the President, acting as a liaison between the NYCSCA and the Orba Construction Corporation• Prepared and distributed payroll for staff of 15-50 employees and administered temporary hiring as needed according to weekly/monthly needs of each jobsite.• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals, and memorandums for organizational support.

• Administrative assistant to school Director• Scheduled and managed calendar, meeting and conference itinerary, and email inquiries• Monitored and followed-up with students for satisfactory academic progress by analyzing training records and test scores• Reviewed and processed financial aid applications for accuracy and completion• Planned, organized, and hosted job fairs to increase job placement and manage admissions and recruitment• Verified and originated loans• Translated and notarized official student documents