Denise Delisle

Denise Delisle Email and Phone Number

VP of Payment Operations at Payrailz @ Payrailz
Denise Delisle's Location
New London County, Connecticut, United States, United States
About Denise Delisle

SIGNIFICANT ACCOMPLISHMENTSExecuted an initiative called First Time, Every Time to increase customer satisfaction by 25%. Developed and Implemented a BSA / AML Program in order to meet MSB Compliance. Implemented Six Sigma methodology into 7 operational areas to increase productivity by 20%. Develop and implemented a project portfolio management strategy increasing project implementation by 50%. Responsibilities include writing the RFP and vendor selection. Overall results lead to implementing cost effective systems of control over capital, operating expenditures and labor costs. Direct activities, establish priorities, provide guidance and ensure the availability of resources to meet or exceed customer needs. Implemented Voice of the Customer Methodologies leading to improved customer satisfaction by more than 25%. Analyze business operations and needs to establish departmental policies, procedures and metrics to ensure high performance standards and profitable financial results. Directed and participate in process improvement events using a variety of tools to include Six Sigma and Lean. Through these methods improved productivity as much as 50%. Provide strong leadership and team building through effective communications, coaching, training and development. Provide performance feedback regularly to develop team members and motivate positive behaviors; conduct monthly one-on-ones with direct reports to ensure KPI’s are achieved.

Denise Delisle's Current Company Details
Payrailz

Payrailz

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VP of Payment Operations at Payrailz
Denise Delisle Work Experience Details
  • Payrailz
    Vp Of Payment Operation
    Payrailz Feb 2019 - Present
    Glastonbury, Connecticut, Us
    As VP of Payment Operations for Payrailz, Denise is responsible for ensuring superior payment processing, account reconciliation, and biller/vendor management to delivering a superior client experience. Denise has over 30 years of experience in Customer Operations, Payment Operations, Compliance, and Vendor Management, from which over 15 years have been in Money Remittances. The last 10 years have been in the Financial Technology industry. Her experience includes: working in a start-up environment, domestic and international money remittance and bill payment, managing third party vendors (Billers, Processors, and Customer Support), developing and implementing operational procedures and processes. . She is responsible for the day-to day operations including client support to ensure happy customers
  • Billmo Llc
    Vp Of Operations & Compliance
    Billmo Llc Jun 2015 - Apr 2022
    In June of 2015, iSend made a strategic decision to sell the processing side of the business to launch a new Digital Wallet Product called BillMo. BillMo is a superior alternative to the traditional remittance product (such as sending cash via money transfer co) in that it removes many of the issues that have long plagued the market - high fees, fraud, inconvenience and security risks. BillMo’s operational purpose is to provide a robust infrastructure to ensure a compliance oriented business and an environment that treats customer funds as sacrosanct. The operations functions include: customer care, compliance, relationship and agent management.
  • Isend, Llc
    Vp Of Customer Operation & Compliance
    Isend, Llc Sep 2009 - Jun 2015
    Middlebury, Ct, Us
    Responsible for Customer Operations & Compliance for iSend an international bill payment company. Responsibilities include; compliance, relationship management, foreign exchange rates, customer service and agent management.
  • Resolute Partners
    Vice President Of Operations
    Resolute Partners Aug 2008 - Aug 2009
    Southington, Connecticut, Us
    Responsible for directing operations for the CZee CyberZone and Wi-Fi operations. This includes installing, servicing, supporting and maintaining equipment in an effort to provide a virtual communication link as well as entertainment to America’s armed forces.
  • Curtis 1000
    General Manager
    Curtis 1000 Sep 2007 - Aug 2008
    North Mankato, Minnesota, Us
    Responsible for directing and managing the manufacuring and customer service operations of a print and direct mail business.Ensure plant production and customer service meet the required measures and contributes to overall performance targets. Responsible for 100+ employees
  • Ortronics
    Director Customer Operations
    Ortronics Jul 2005 - Aug 2008
    New London, Connecticut, Us
  • Aps Div Checkfree
    Dvp Customer Operations
    Aps Div Checkfree Apr 2003 - May 2005
  • Charter Communication
    Dvp Customer Care
    Charter Communication Aug 2002 - Apr 2003
    Stamford, Connecticut, Us
  • Envirotest
    General Manager
    Envirotest Apr 2001 - Aug 2002
  • S&S Worldwide
    Vp Of Operations
    S&S Worldwide May 1986 - Sep 2000
    Colchester, Ct, Us

Denise Delisle Skills

Strategy Leadership Process Improvement Management Six Sigma Strategic Planning Operations Management Business Development Analysis Lean Manufacturing Project Management Customer Satisfaction Team Building Manufacturing Product Management Strategic Partnerships Cross Functional Team Leadership

Denise Delisle Education Details

  • Bryant University
    Bryant University
    And Related Support Services

Frequently Asked Questions about Denise Delisle

What company does Denise Delisle work for?

Denise Delisle works for Payrailz

What is Denise Delisle's role at the current company?

Denise Delisle's current role is VP of Payment Operations at Payrailz.

What is Denise Delisle's email address?

Denise Delisle's email address is de****@****bal.net

What is Denise Delisle's direct phone number?

Denise Delisle's direct phone number is +186021*****

What schools did Denise Delisle attend?

Denise Delisle attended Bryant University.

What are some of Denise Delisle's interests?

Denise Delisle has interest in Exercise, Home Improvement, Shooting, Reading, Gourmet Cooking, Sports, Home Decoration, Health, Cooking, Gardening.

What skills is Denise Delisle known for?

Denise Delisle has skills like Strategy, Leadership, Process Improvement, Management, Six Sigma, Strategic Planning, Operations Management, Business Development, Analysis, Lean Manufacturing, Project Management, Customer Satisfaction.

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