Denise Demeo Email & Phone Number

★ Building relationships and prioritizing IT project initiatives to accomplish organizational goals. ★▶ WHAT I DO:I am a reliable leader, Manager of IT Administration, and Site Support Manager for RPM International. Over the years, I have amassed a wealth of knowledge implementing IT solutions and overseeing corporate and subsidiary IT support, procurement, and facilities management initiatives. I do this by leading teams to manage projects, and collaborating with stakeholders and corporate leaders on technology strategy, goal setting, and execution. My ability to get the job done is complemented by my sense of urgency, efficiency, and kindness.▶ HOW I DRIVE RESULTS at RPM INTERNATIONAL:★ IT Support: Optimize enterprise software use and develop customized solutions for business units. Guide help desk process automation to improve response to end-user requests, compliance, and audits.★ Procurement: Evaluate hardware and software options and lead teams in enterprise purchasing, renewals,negotiations, and technology training initiatives. Convert subsidiaries into enterprise agreements.★Facilities Management: Resolve logistical and operational issues throughout the corporate campus. Work with contractors by setting expectations and implementing changes to ensure successful project completion.★Team Leadership: Maximize efficiencies in hiring, training, and termination by standardizing and automatingactivities. I lead initiatives in process improvement, project planning, reporting, vendor relations, budgeting, and change management.▶ MY LEADERSHIP STYLE:As a long-time team leader and subject matter expert with RPM International, I thrive on mentoring others, solving complex problems, digging deep into software trends, and leading diverse teams all working towards common goals.I look forward to expanding my network and connecting with other professionals. Please reach out here on LinkedIn or at denisedemeo2021@gmail.com.

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  Manager I.T. Support Services

  Rpm International Inc.

  Mar 2006 - Present - Rpm International Inc. Medina, Ohio

  I work to implement organization-wide IT solutions and oversee corporate and subsidiary IT support, Procurement, and Facilities Management. I lead teams by promoting individual accountability, employee engagement, and rewards. I oversee mailroom operations, enhance campus security, and present on service desk management requirements. I develop vendor relationships to guide software selection, create customized software solutions, and serve unique business unit IT needs.**Selected Achievements**- Support employees at corporate office and across subsidiaries. Establish new-hire procedures to centralize onboarding, training, equipment, and employee needs.- Make decisions on software selection and implementation to merge ticketing system across helpdesk,procurement, and HR groups. Improve ticket handling and escalation efficiency. Oversee training on Office 365, SharePoint, and Teams.- Lead corporate renovation project: Work with the general contractor to develop and maintain schedules and mitigate delays. Utilize Excel to set goals, meet deadlines, and provide timely status reports.- Consolidated Adobe enterprise agreement and communicated benefits of centralized purchasing with subsidiary IT managers. Influence leader buy-in to get volume discounts.- Manage installation of 8 electric car chargers: Allow room for growth by researching options, working withelectricians, overseeing construction project, and adhering to budget set by CEO.- Minimize security incidents: Replace outdated equipment, select new cameras based on needs, and train teams on proper use. Lead team of 3 security personnel and manage security budget.Early CareerJob Title: Technical Training SpecialistCompany: RMS TechnologiesLocation: Cleveland, OHI worked for RMS Technologies, contractor at NASA Glenn Research Center. I was a software trainer at the new NASA training facility, providing classroom, individual, on-demand, and just-in-time instruction on Microsoft suite of products.

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  The University Of Akron

  Political Science/Criminal Justice